Full job description

Infrastructure Engineer
Gloucester - Hybrid
Salary - £55,000 - £70,000 + DV bonus
Clearance - DV / eDV Clearance Required
Role Details
An established on-site infrastructure engineering team in Gloucester is looking for an experienced Infrastructure Engineer to provide hands-on support across mission critical, highly secure government environments. You’ll manage complex on-premises platforms - resolving incidents, implementing changes, and driving continuous improvement to ensure availability, resilience and compliance at the highest classification levels.
This is a rare opportunity to work on genuinely impactful national security programmes in a cleared, fast-paced operational environment, embedded directly with an end customer team.
Responsibilities
- Own incident resolution, change implementation and scheduled maintenance across secure, mission critical environments
- Implement approved technical changes on behalf of end customers, following strict change management and compliance processes
- Identify and deliver platform improvements, including automation to reduce manual effort and human error
- Proactively monitor the environment to detect and address issues before they impact service
- Support the Technical Lead with escalation management, risk tracking and active oversight of the environment
- Contribute to stakeholder management, service reporting and review meetings with the service delivery function and customer teams
- Produce clear, accurate documentation to ITIL4 standards
- Collaborate with DevOps and software engineering teams to support containerised and service-oriented workloads


Technical Skills
You will ideally come skills in some or all the below;
- VMware Suite: ESXi, vCenter, NSX / VCF
- Windows System Administration: AD, DNS, DHCP, PKI
- Linux System Administration
- Backup & Recovery: Veeam or similar
- Containers: Docker and/or Kubernetes
- Monitoring: Nagios or equivalent
- Networking: TCP/IP, VLANs, firewalls
- Cyber Security awareness and principles


Experience & Attributes
- Proven experience in IT infrastructure operations in complex, regulated environments, ideally national security, defence or intelligence
- Comfortable with strict change control, audit and compliance in a high-assurance, classified setting
- Familiarity with ITIL4 and how to apply it in agile/DevOps environments
- Able to support software development teams across microservices, containerisation and CI/CD
- Strong communication skills, able to engage with technical and non-technical stakeholders at all levels
- Self-motivated with a proactive mindset
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