Full job descriptionHomeless Support Officer - Needed ASAP £15-£16 per hour * 37 hours per week * Full-time * Enhanced DBS required Rolling 6-week rota * Lone working involved
Your new companyYou’ll be joining a dedicated Housing Association providing safe, stable accommodation and personalised support to individuals experiencing homelessness.
The service operates across a single scheme made up of HMO units and self-contained flats, offering both on-site and off-site support.
You’ll be part of a tight, resilient team of five (usually six) who work collaboratively to manage risk, respond to crisis situations and help residents move towards independence.
Your new roleAs a Homeless Support Officer, you’ll deliver day-to-day housing support, crisis management and safeguarding-led interventions for residents with a range of complex needs.Your responsibilities will include:
*Lone working across the scheme and the community
*Managing crisis situations and escalating risks appropriately
*Supporting residents with tenancy sustainment, budgeting, wellbeing and life skills
*Completing welfare checks, safety checks and accurate case notes
*Working with partner agencies to secure positive outcomes
*Maintaining professional boundaries and promoting independence
Rota pattern (6-week rolling):
*Weeks 1-5:*8am-4pm
*2pm-10pm

*Week 6 (1 in 6 weekends):*Mon-Fri: 10am-5:30pm (Thursday = rest day)
*Sat & Sun: 9am-7pm

What you’ll need to succeed
*Experience supporting vulnerable adults, ideally within homelessness, supported housing or community-based services
*Confidence with lone working, crisis response and risk management
*Strong communication skills and the ability to build trust with residents
*A resilient, calm and solution-focused approach
*Ability to work as part of a rota-based team
*Enhanced DBS
What you’ll get in return
*£15-£16 per hour (PAYE or Umbrella)
*A stable 37-hour week on a predictable rota
*Support from an experienced, friendly team
What you need to do now
If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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