Full job descriptionWe are seeking a Temporary Customer Service Advisor to provide exceptional support to customers in a fast-paced retail environment. This role requires strong communication skills and a focus on delivering outstanding service.
Client Details
Our client is a well-established organisation within the retail industry, known for its commitment to providing excellent customer experiences. Operating as part of a medium-sized team, they pride themselves on their professional approach and customer-focused ethos.
Description
*Respond to customer queries via phone and email channels.
*Resolve customer complaints and escalate issues when necessary.
*Provide accurate information about products, services, and promotions.
*Process orders, returns, and exchanges efficiently.
*Maintain accurate customer records and update databases as required.
*Collaborate with team members to ensure a seamless customer experience.
*Meet and exceed customer service performance metrics.
*Assist with general administrative tasks to support the customer service department.
Profile
A successful Temporary Customer Service Advisor should have:
*Excellent verbal and written communication skills.
*Experience within a customer call handling role would be beneficial.
*Strong problem-solving abilities and attention to detail.
*Proficiency in using computer systems and customer service software.
*Ability to manage multiple tasks in a busy retail environment.
*A positive attitude and a customer-focused mindset.
*Flexibility to adapt to changing priorities and schedules.
Job Offer
*Opportunity to gain valuable experience within the retail industry.
*Immediate start.
*Weekly pay.
*Possibility for temp to perm.