IT Services Support Manager
other jobs Circle Recruitment
Added before 5 Days
- England,South East,Hampshire
- Full Time, Permanent
- £40,000 - £47,000 per annum, inc benefits, negotiable
Job Description:
Full job descriptionRole: IT Services Support Manager
Salary: to £47,000 per annum, depending on experience
Location: hybrid in Hampshire approx. 2-3x per week & on call rota
We’re looking for an experienced senior IT leader to be responsible for ensuring the delivery of secure, resilient, and high-performing technology services that support critical organisational operations.
You will act as the technical authority, shaping architecture, standards, and long-term strategy while leading specialist teams and driving continuous improvement across infrastructure, systems, and cloud platforms.
You’ll be working in a hybrid environment, based between 2-3 days per week in the office / on sites around Hampshire and the remainder of the week working remotely.
This is a full-time permanent IT Services Support Manager position, paying up to £47,000 per annum, depending on experience. Candidates must live a commutable distance to the Hampshire region and already hold full UK right to work.
Skills and experience required:
*Proven experience in an ICT support and delivery environment.
*Strong understanding of IT governance, change management, and service delivery frameworks e.g. ITILv4
*Understanding of system integration principles and software testing methodologies.
*Strong background in enterprise architecture, infrastructure, and network design.
*Lead technical strategy planning, translating organisational and operational needs into clear ICT roadmaps and delivery plans.
*Strong customer focus with a commitment to delivering high-quality service.
*Excellent communication skills, with the ability to explain technical concepts in plain English.
*Demonstrable ability to prioritise and manage multiple workloads in a fast-paced environment.
*Strong influencing, negotiation, and stakeholder management skills.
*Ability to build effective working relationships with colleagues, suppliers, and partners.
*Knowledge of data security legislation, principles, and responsibilities within a large ICT environment.
*High level of attention to detail, particularly when working with data and systems.
*Strong verbal, written, and presentation skills.
*Commitment to continuous professional development.
*Ability to work flexibly to support operational requirements.
*High levels of integrity and confidentiality when handling sensitive information.
*Full driving licence and willingness to travel as required.
What you’d be doing:
*Provide technical support and contribute to the delivery of ICT services across the organisation.
*Line manage senior technical staff and specialist systems roles
*Plan, manage, and support software testing, upgrades, and deployments in line with ITIL best practice and Change Policy.
*Lead the rollout of new software versions, ensuring minimal disruption to business-as-usual operations.
*Maintain and regularly review support documentation to ensure accuracy and effectiveness.
*Act as a key technical contact for suppliers, managing relationships and ensuring alignment with organisational roadmaps.
*Provide technical leadership on system integrations and interfaces with third-party applications.
*Deliver expert technical advice to users at all levels, adapting communication to suit the audience.
*Manage workload effectively across operational support and project delivery.
*Ensure high data quality through detailed analysis and validation of system data.
*Support the ongoing improvement, security, and resilience of ICT systems and services.
Benefits:
*Substantial holiday allowance plus bank holidays
*Very generous pension
*Flexible working with reasonable start/finish times
*And much more
If you’re interested, then we’d love to hear from you - please Apply Now and send a CV for quick review.
Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know.
Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.
Salary: to £47,000 per annum, depending on experience
Location: hybrid in Hampshire approx. 2-3x per week & on call rota
We’re looking for an experienced senior IT leader to be responsible for ensuring the delivery of secure, resilient, and high-performing technology services that support critical organisational operations.
You will act as the technical authority, shaping architecture, standards, and long-term strategy while leading specialist teams and driving continuous improvement across infrastructure, systems, and cloud platforms.
You’ll be working in a hybrid environment, based between 2-3 days per week in the office / on sites around Hampshire and the remainder of the week working remotely.
This is a full-time permanent IT Services Support Manager position, paying up to £47,000 per annum, depending on experience. Candidates must live a commutable distance to the Hampshire region and already hold full UK right to work.
Skills and experience required:
*Proven experience in an ICT support and delivery environment.
*Strong understanding of IT governance, change management, and service delivery frameworks e.g. ITILv4
*Understanding of system integration principles and software testing methodologies.
*Strong background in enterprise architecture, infrastructure, and network design.
*Lead technical strategy planning, translating organisational and operational needs into clear ICT roadmaps and delivery plans.
*Strong customer focus with a commitment to delivering high-quality service.
*Excellent communication skills, with the ability to explain technical concepts in plain English.
*Demonstrable ability to prioritise and manage multiple workloads in a fast-paced environment.
*Strong influencing, negotiation, and stakeholder management skills.
*Ability to build effective working relationships with colleagues, suppliers, and partners.
*Knowledge of data security legislation, principles, and responsibilities within a large ICT environment.
*High level of attention to detail, particularly when working with data and systems.
*Strong verbal, written, and presentation skills.
*Commitment to continuous professional development.
*Ability to work flexibly to support operational requirements.
*High levels of integrity and confidentiality when handling sensitive information.
*Full driving licence and willingness to travel as required.
What you’d be doing:
*Provide technical support and contribute to the delivery of ICT services across the organisation.
*Line manage senior technical staff and specialist systems roles
*Plan, manage, and support software testing, upgrades, and deployments in line with ITIL best practice and Change Policy.
*Lead the rollout of new software versions, ensuring minimal disruption to business-as-usual operations.
*Maintain and regularly review support documentation to ensure accuracy and effectiveness.
*Act as a key technical contact for suppliers, managing relationships and ensuring alignment with organisational roadmaps.
*Provide technical leadership on system integrations and interfaces with third-party applications.
*Deliver expert technical advice to users at all levels, adapting communication to suit the audience.
*Manage workload effectively across operational support and project delivery.
*Ensure high data quality through detailed analysis and validation of system data.
*Support the ongoing improvement, security, and resilience of ICT systems and services.
Benefits:
*Substantial holiday allowance plus bank holidays
*Very generous pension
*Flexible working with reasonable start/finish times
*And much more
If you’re interested, then we’d love to hear from you - please Apply Now and send a CV for quick review.
Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know.
Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.
Job number 3747180
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Company Details:
Circle Recruitment
Company size: 20–49 employees
Industry: IT
Circle are a major force in the recruitment of Information Technology and Digital Media personnel.We boast a blue-chip client base, and since our 2003...