Full job descriptionCustomer Support & Sales Consultant – E-Commerce
Milton Keynes | Full-Time | £12.71–£18.00 per hour
Join Hygge Pergola, a fast-growing premium outdoor living e-commerce brand specialising in high-quality aluminium pergolas for modern homes across the UK.
This is not a typical customer service role.
You will work with customers who are already interested in our products, guiding them from enquiry through to delivery and installation while providing an exceptional buying experience.
We are building a high-performance customer experience team and are looking for motivated individuals who enjoy both customer support and consultative sales.
What You’ll Be Doing
*Handling inbound customer enquiries via phone, email and live chat
*Supporting customers with product questions, quotations, orders and delivery updates
*Following up warm leads and helping customers make confident purchase decisions
*Providing clear guidance on products, delivery and installation processes
*Resolving customer issues professionally and efficiently
*Managing communication and customer records within our CRM system
*Working closely with operations and logistics teams
Who This Role Suits
This position is ideal for someone who has experience in:
*E-commerce customer support
*Retail or showroom sales
*Home improvement or furniture sales
*High-quality customer experience environments
*Order processing or sales administration roles
You should be comfortable handling multiple conversations daily and taking ownership of customer outcomes.
Key Skills & Experience
*Previous customer-facing experience (2+ years preferred)
*Confident communication skills — written and spoken English
*Experience combining customer service with sales conversations
*Ability to manage high communication volumes
*Comfortable using CRM systems (HubSpot, Salesforce or similar)
*Strong organisation and problem-solving ability
*Self-motivated and able to work independently
Full product and systems training will be provided.
What Success Looks Like
*Excellent customer feedback and reviews
*Strong enquiry-to-sale conversion
*Fast and professional resolution of customer queries
*Well-managed communication channels with no backlog
What We Offer
*You can choose between two shift patterns: 9:00am–5:00pm or 5:00pm–11:00pm. Both shifts are available Monday–Friday, with a weekend-only option also available.
*Competitive hourly pay (£12.71–£18.00 depending on experience)
*Full product and system training
*Career progression opportunities within a growing e-commerce company
*Supportive, ambitious team environment
*Employee discount
*Free on-site parking (MK6)
Application Questions
Please include brief answers covering:
*Example of supporting a customer from enquiry to purchase
*CRM systems you have used
*Experience managing multiple customer conversations daily
*How you handle challenging customer situations
We are looking for people who take pride in delivering excellent customer experiences and want to grow with an ambitious e-commerce business.
Immediate start available.
Pay: £12.71-£18.00 per hour
Benefits:
*Employee discount
*Free parking
*On-site parking
Work Location: In person