Full job descriptionAccount ManagerFull-time, permanent opportunity
Monday to Friday working pattern
Fully on-site role
Salary: £28,000 per year
What You’ll Be Doing*Managing a portfolio of client accounts and maintaining strong working relationships
*Acting as a primary point of contact for client queries and support
*Delivering regular account updates, reports, and performance insights
*Collaborating with internal teams to ensure client expectations and service standards are consistently achieved
*Resolving issues and queries efficiently and professionally
*Reviewing account performance and identifying areas for improvement
*Supporting client retention and contributing to wider business growth initiatives
*Keeping CRM systems and internal records accurate and up to date
Must haves*Previous experience in account management, customer service, or client relationship roles
*Excellent communication and interpersonal skills
*Strong organisational abilities with a high level of attention to detail
*Comfortable analysing reports and working with performance data
*Good working knowledge of Microsoft Office and CRM platforms
*A professional, proactive, and customer-focused approach
*Ability to manage workload effectively within a fast-paced environment
Nice to Haves*Experience within debt collection, credit control, or financial services environments
*Understanding of collections processes and client reporting
*A-Level qualification or equivalent
What’s in it for you?*22 days annual leave, increasing to 25 days with service, plus bank holidays
*Company pension scheme
*Life insurance cover
*Access to wellbeing support and counselling services
*Smart-casual working environment
*Regular company social events
Interested? Send your most up-to-date CV to Olivia at i2i recruitment today!
Our mission of ’Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven’t received a response within 5 working days, please understand that your application has not been successful on this occasion.