Full job descriptionAre you confident speaking to customers and explaining information clearly?
Dive Into a Career That Makes a Splash – Join United Utilities
United Utilities delivers essential water services to homes and businesses across the Northwest and are looking for friendly, organised, and customer-focused individuals to join their team as a Customer Service Advisor – Lead Pipe Replacement Scheme (Inbound Calls).
About the Role
This role supports United Utilities’ Lead Pipe Replacement Scheme, helping customers who may have lead water pipes—most commonly found in homes built before 1970. You will be the first point of contact for customers calling with questions about their water supply, pipe ownership, eligibility for replacement, and next steps.
You’ll provide reassurance, explain the scheme clearly, and ensure all customer details are accurately captured before being passed to a dedicated case manager.
What You’ll Be Doing
*Handling inbound calls from customers enquiring about possible lead pipes
*Explaining what lead pipes are and why replacing them improves water quality
*Advising customers on pipe responsibility (homeowner vs United Utilities)
*Accurately logging customer details and updates on internal systems
*Passing customer cases to the relevant case manager for follow-up, surveys, or replacement work
*Providing clear guidance and reassurance throughout each interaction
What We’re Looking For
*Strong organisational skills
*Clear and confident communication
*Good administrative accuracy and attention to detail
*A customer-focused and supportive approach
What You Need to Know
*Hourly Rate – £14.87 PAYE, paid weekly (one week in arrears)
*Location – Lingley Mere Business Park, Great Sankey, Warrington, WA5 3LP (on site full-time)
*Assignment Type – 6-month temporary contract with review for extension, via Reed Talent Solutions (United Utilities’ trusted recruitment partner)
What Shifts Might You Have
Rolling rota:
*Week 1: 8:00am – 4:00pm
*Week 2: 9:00am – 5:00pm
*Week 3: 10:00am – 6:00pm
What Are the Benefits of the Role
*Free on-site parking for all employees.
*Free shuttle bus service from Warrington Interchange for convenient commuting.
*Modern office facilities, including refreshments and working spaces.
What’s the Next Steps
Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with United Utilities, and pre-employment vetting via Reed ahead of your start date
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