Full job descriptionCustomer Service Advisor
Location: Newton Abbot (Office-based)
Pay: £12.83 per hour
Hours: 37.5 hours per week, 9am to 5:30pm
We are currently recruiting for Customer Service Advisors to join a busy and supportive team on a temporary basis, for our client in Newton Abbot. While these roles are initially temporary, there may be opportunities for longer-term positions for the right candidates.
This is a fantastic opportunity for individuals with customer service experience who enjoy helping people, solving problems, and delivering a high standard of support across multiple channels.
About the Role
As a Customer Service Advisor, you will be the first point of contact for customers and business partners, providing support via email and live chat, as well as social channels. You will play a key role in delivering a professional, friendly, and efficient service, ensuring every interaction reflects the brand positively.
Your responsibilities will include handling customer queries such as delivery issues, parcel tracking, returns, and general account support. You will take ownership of customer cases, working them through to resolution while maintaining clear and timely communication throughout.
You will also handle complaints with empathy and professionalism, working within established processes and collaborating with senior team members when needed. Building strong customer relationships and ensuring a positive experience will be at the heart of everything you do.
What We’re Looking For
We’re looking for individuals who are confident communicators with a genuine passion for customer service. You should have previous experience in a customer-facing role and be comfortable working across digital communication channels.
Key skills and attributes include:
*Strong written and verbal communication skills
*A professional and approachable manner
*Good problem-solving ability and attention to detail
*Ability to manage your own workload and work independently
*A positive, reliable, and self-motivated attitude
*Comfortable using computer systems and learning new tools
Prior experience working with social media or live chat support is advantageous, as is the ability to speak an additional language (Spanish, Italian, German or French).
Working Pattern & Pay
*Training Period: 3 weeks of in-office training, Monday to Friday 9am to 5:30pm
*Post-Training Schedule: Working days will follow a rota of 5 days out of 7, which will include one weekend day
*Hours: 37.5 hours per week, 9am to 5:30pm with a 1 hour unpaid lunch
*Pay rate: £12.83 per hour, which is equivalent to an annual salary of £25,032.35
Location & Environment
This is an office-based role in Newton Abbot. There is plenty of on-site parking available but it is on a first-come, first-served basis. You’ll be joining a collaborative and welcoming team environment where support and development are a top priority.
This is an excellent opportunity to join a truly fantastic team and brand. If this sounds like the role for you, and you’d love to see what you can bring to the team, click apply and we will contact you to discuss further.