Full job descriptionInternal Account Support
Office-based | Full-time | Monday–Friday 8am-5pm
£28,000 - £32,000
We are currently working with a well-established, international business to recruit an Internal Account Support professional to join a busy and collaborative customer support team.
This role is ideal for someone who enjoys delivering a high standard of service, managing multiple customer accounts, and ensuring orders are processed accurately and on time. The position is predominantly email-based, with occasional telephone calls and online meetings.
The role
As Internal Account Support, you will be responsible for managing customer accounts from order receipt through to fulfilment, ensuring a consistently high level of service throughout the process. You will play a key part in maintaining strong customer relationships and supporting on-time, in-full delivery performance.
Key responsibilities include:
*Managing customer inboxes for new orders, amendments and general enquiries
*Entering and revising orders within an MRP/operating system
*Monitoring open orders through the fulfilment process and escalating issues where required
*Coordinating deliveries to multiple global locations, including direct-to-site and via third-party providers
*Producing order-specific documentation and updating customers on order status
*Updating customer price lists and supporting part obsolescence processes
*Liaising with internal teams to support service levels and delivery targets
*Contributing to key metrics such as On Time In Full (OTIF) and order accuracy
*Supporting the creation and maintenance of team SOPs and internal documentation
The role is office-based, with occasional visits to a warehouse environment.
About you
You will be highly organised, customer-focused and comfortable working in a fast-paced, order-driven environment.
We’re keen to speak with candidates who have:
*Experience in customer service, internal sales support or order processing
*Strong attention to detail and accuracy
*Experience using MRP, CRM or similar systems
*Confident written and verbal communication skills
*Good working knowledge of spreadsheets
*An understanding of B2B environments and order fulfilment processes
*Awareness of third-party logistics or supply chain operations (desirable)
Personal attributes
*Proactive and solutions-focused
*Adaptable and resilient in a changing environment
*Comfortable working with international customers and stakeholders
*A collaborative team player with a strong customer-centric mindset
If this role sounds of interest, please APPLY TODAY!