Full job descriptionLogistics Customer Services Administrator
Kettering
Hours - Monday to Friday 0600-1430
Salary - circa £27k

Do you thrive on delivering exceptional service and ensuring operations run like clockwork?


Our Kettering based client is recruiting experienced Customer Service Administrators on a temp to permanent basis to become the vital link between their customers and the organisation—ensuring a seamless, efficient, and professional experience from order to delivery.

What You’ll Be Doing ...*Process Orders: Accurately handle customer orders, following SLAs and internal procedures.
*Customer Liaison: Be the first point of contact, providing support, updates, and helpful advice.
*Collaborate Across Teams: Work with transport planners to manage lead times and coordinate transport bookings.
*Problem-Solve: Tackle customer issues confidently and ensure quick, positive resolutions.
About you ...*Customer Focus: You listen, stay calm under pressure, and resolve issues with empathy and precision.
*Proactive Thinking: You anticipate needs and take initiative to meet them.
*Strong Communication: You’re persuasive, confident, and know how to build trust quickly.
*Organisational Strength: You juggle priorities, set clear goals, and consistently deliver.
*High Standards: You’re motivated to exceed expectations and embrace feedback to grow.
*Resilience: You stay cool under pressure and bounce back stronger from setbacks.
Your Experience & Skills ...*Solid experience in a fast-paced, high-demand customer service environment
*Interest in B2B relationships and logistics
*Proficiency in Microsoft Office (especially Word and Excel)
What’s on offer ...
*A competitive salary
*Regular performance reviews to support your growth
*Opportunities to keep up with the latest technologies and industry trends
*Access to industry literature, internal training, and expert knowledge
*A dynamic team culture where your voice matters and your contributions count
If you’re ready to bring your energy, experience, and passion for customer service to a role where you can make a real impact—we want to hear from you!