Full job descriptionA great opportunity has arisen for a Quality & Warranty Manager to join a leading power supply company.
Key Responsibilities:
*Develop, implement, and maintain QMS (e.g. CAQ, APQP, PDM)
*Ensure compliance with ISO9001 and industry standards
*Lead internal/external audits, inspections, and corrective actions
*Analyse quality data to identify trends, root causes, and improvements
*Work cross-functionally with production, engineering, and suppliers
*Act as main customer contact for technical queries and warranty claims
*Manage full lifecycle of complaints from intake to closure
*Assess warranty claims in line with policy
*Coordinate investigations and draft technical responses
*Ensure corrective actions are implemented and effective
*Maintain accurate reporting (cost of quality, complaint metrics, etc.)
*Attend customer/site meetings as required
*Drive CI initiatives across quality and aftersales
*Use customer feedback and performance data to improve processes
*Lead cross-functional projects to reduce defects, returns, and inefficiencies
Beneficial Skills / Qualifications:
*Proven leadership experience
*Background in Quality / Aftersales / Customer Support within manufacturing
*Experience working with transformers / switchgear / power supply
*Strong knowledge of QMS tools (CAQ, APQP, PDM)
*Six Sigma / Lean / TQM certification
*Expert knowledge of ISO standards and compliance
*Strong communication and stakeholder management skills
*Analytical, organised, and hands-on problem-solver
*ERP/MRP experience (MS Dynamics desirable)
*Full UK driving licence
Additional Details:
*Competitive salary (DOE)
*37.5 hours per week
*33 days holiday (incl. bank holidays)
*Profit share scheme
*Private healthcare + cash plan
*Pension, life insurance (3x salary)
*EV/bike salary sacrifice scheme
*On-site parking