Full job descriptionAfter Sales Advisor – Fareham, SolentOverview
A well-established motorcycle dealership group on the South Coast is looking to recruit an enthusiastic and customer-focused After Sales Advisor to join their team in Fareham, Solent.
This is an exciting opportunity to work within a fast-paced motorcycle environment, supporting customers throughout the aftersales journey while helping drive workshop efficiency, service bookings, and parts/accessory sales.
The successful candidate will play a key role in delivering excellent customer service standards, coordinating workshop activity, and ensuring customers receive a professional and seamless experience.
Key Responsibilities*Ensure the workshop diary is efficiently managed and loaded
*Handle warranty claims and coordinate warranty work effectively
*Maintain accurate customer communication and data capture
*Maximise opportunities to upsell service work, parts, and accessories
*Deliver high levels of aftersales customer satisfaction
*Support the smooth day-to-day running of the service department
Requirements*Previous aftersales/service advisor experience preferred but not essential
*Motorcycle licence advantageous but not required
*Strong organisational and communication skills
*Excellent time management and problem-solving abilities
*Self-motivated with the ability to work independently
*Flexible and professional approach to work
*Ability to build strong relationships with customers and colleagues alike
Working HoursSummer Hours (April – September):
*Monday – Friday: 08:30 – 18:00
*Saturdays (1 in 4, paid overtime): 08:30 – 18:00
Winter Hours (October – March):
*Monday – Friday: 08:30 – 17:00
*Saturdays (1 in 4, paid overtime): 08:30 – 16:30
Salary & Benefits*£30,000 – £35,000 OTE
*Bonus opportunities
*Staff purchase scheme
*Health cash plan
*Reduced winter working hours
*Excellent working environment within a growing motorcycle business