Full job descriptionOpportunity to Earn £45,000
The Role
*Generate referrals from existing clients by telephone, email, LinkedIn and face to face based activity
*Manage and grow a portfolio of warm clients, building on established relationships and maximise current opportunities and identify new ones
*Take ownership of ongoing account management, ensuring a consistently high level of customer service and client satisfaction
*Attend offsite client meetings and hospitality events to strengthen relationships and support business development
*To work to a strategy for new business development and account growth with the Key Account Director
*Profile existing accounts to understand any cross and upsell opportunities
*Develop understanding of client requirements to design and implement effective commercial strategies and key drivers that support business growth
*Monitor account performance, using insights and data to identify trends, inform strategy and drive continuous improvement
Communication
*To provide verbal and written communication about our products and services to agencies.
*Utilise social media such as Linkedin where appropriate to increase exposure of PayStream and the individual in their accounts.
*To advise and assist clients regarding industry legislation and PayStream’s products and services
*Proactively engage clients through regular check-ins, reviews and strategic conversations.
*Handle incoming telephone and email enquiries from prospective agencies
*Collaborative approach, working effectively with internal teams to deliver client objectives
Key Performance Indicators
*To make a minimum of 30 outbound calls per day and a minimum of 2 hours talk time per day
*Actively prospect a base of 100 accounts at any one time
*Off-site visits one day per week
Skillset Required to Suceed in This Role
*Excellent relationship-building skills, with the ability to establish trust and credibility with clients at all levels
*Strong communication skills, both written and verbal, with a confident and professional approach
*Commercially minded, with the ability to identify growth opportunities and maximise account value
*Proactive and results-driven, with a focus on delivering measurable outcomes
*Track record of working towards sales KPI’s including calls
*Hands-on experience with multiple sales techniques (including cold calls)
*Organised, with the ability to manage multiple client accounts and priorities simultaneously
*Experience with CRM software
*Resilient and adaptable, able to thrive in a fast-paced and evolving environment