Full job descriptionCustomer Service Manager (E-commerce)

Our client based in Nottingham is ci currently looking for an experienced and proactive Customer Service Manager to join our growing business. This is an excellent opportunity for someone with a strong e-commerce background who enjoys leading a small team, improving customer experience, and contributing to business growth.
The successful candidate will oversee a team of 2–3 customer service staff and play a key role in ensuring customers receive an outstanding service from enquiry through to delivery.


Key Responsibilities

*Managing and supporting a small customer service team
*Handling customer queries and complaints professionally and efficiently
*Managing order tracking and delivery communications
*Creating bespoke customer quotations
*Working closely with internal departments to improve customer experience
*Identifying opportunities to improve processes and help increase sales
*Maintaining high service standards across all customer touchpoints


About You

*Previous experience within an e-commerce customer service environment is essential
*Experience managing or supervising a team
*Strong communication and problem-solving skills
*Proactive, organised, and able to work independently
*Commercially minded with a genuine interest in helping the business grow
*Positive attitude and willingness to go beyond simply "ticking a box"
*Experience with AI tools or systems would be beneficial, but is not essential
Candidates with experience from fast-paced retail or e-commerce businesses be particularly well suited to this role.
This position is fully office based.


Benefits:

*25 days holiday
*Career development and training opportunities


Interested? Please Click Apply Now!

Customer Service Manager (E-commerce)