Full job descriptionIT Support Engineer
Location: Aylesbury, Buckinghamshire
Salary: Up to £34,000
Set-up: Hybrid Working, Occasional Client Site Visits Required
The Opportunity
We’re working with a growing and customer-focused IT provider looking to add an enthusiastic IT Support Engineer to their technical team based in Aylesbury. This is a fantastic opportunity for someone with strong 1st/2nd Line experience who enjoys a varied role combining remote support, onsite client interaction, and project exposure.
You’ll be joining a collaborative environment where customer service and technical delivery are equally valued, supporting a broad client base across Microsoft environments and modern cloud technologies.
Responsibilities
*Providing 1st and 2nd Line technical support to a range of users and clients
*Troubleshooting hardware, software, and network-related issues
*Supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint
*Managing users through Active Directory and Azure/Entra ID
*Assisting with laptop/desktop builds, installations, and deployments
*Escalating complex issues where required while maintaining ownership throughout
*Supporting basic networking issues including switches, routers, and Wi-Fi connectivity
*Participating in occasional client site visits for support and project work
*Maintaining accurate ticket updates and documentation within the service desk system
*Delivering excellent customer service and communication at all levels
Skills & Experience Required
*Previous experience within a 1st/2nd Line Support or IT Support Engineer position
*Strong troubleshooting skills across Windows environments
Experience supporting:
*Microsoft 365
*Active Directory
*Azure/Entra ID
*Windows 10/11
*Basic networking
*Experience working within an MSP or fast-paced support environment is highly desirable
*Strong communication and customer-facing skills
*Full UK driving licence preferred due to occasional site visits
What’s on Offer
*Salary up to £34,000
*Hybrid working arrangement
*Exposure to a wide variety of technologies and environments
*Supportive and collaborative team culture
*Ongoing training and development opportunities
*Opportunity to gain project exposure alongside support responsibilities
If you’re looking for a role where no two days are the same and you can continue developing your technical skillset within a growing IT environment, we’d love to hear from you.