Field Service Technician
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Added before 2 Days
- England,West Midlands,Staffordshire,Stoke-on-Trent
- Full Time, Permanent
- £27,500 per annum
Job Description:
Full job descriptionA leading international technology business that offers ongoing training, career progression and excellent support for professional development is seeking a technically minded Field Service Technician who enjoys solving problems and delivering first-class customer service in the field.
Working as part of a mobile service team, you’ll provide installation, maintenance and technical support for office technology equipment across customer sites throughout the Midlands.
The role : Field Service Engineer - Business Technology
Midlands Region | £27,500 plus Company Vehicle and Benefits including 25 Days Holiday + BH, Enhanced Pension Scheme, Life assurance, and more ! This would suit someone based in Stoke-on- Trent and the surrounding areas including Stafford, Crewe and Uttoxeter
What you’ll be doing:
*Carrying out installation, servicing and repair of hardware devices
*Diagnosing faults and resolving technical issues within agreed service levels
*Supporting customers with operational queries and preventative maintenance advice
*Managing parts stock and maintaining accurate service records
*Liaising closely with the service desk to update call progress and completion details
*Delivering end user guidance and support
*Escalating complex faults when required
What we’re looking for:
*Previous experience supporting technical hardware products
*Strong fault-finding and troubleshooting skills
*Good understanding of connecting equipment within customer IT environments
*Comfortable working independently in a field-based environment
*IT literate, including Microsoft Office
*Full UK driving licence and flexibility to travel across the Midlands
Additional Information:
*Monday to Friday role with occasional overtime available
*Field-based across the Midlands region. Areas covered may include Derby, Nottingham, Birmingham, Manchester, Wales and surrounding locations depending on business needs
*Candidates with transferable experience from wider IT hardware or technical support environments are also encouraged to apply.
*Full training will be provided and once trained on the products, you will be out in the field using your knowledge of MFPs and/ or Printers.
If you are looking for a long-term opportunity with training, stability and genuine progression potential with a leading brand, apply today.
Working as part of a mobile service team, you’ll provide installation, maintenance and technical support for office technology equipment across customer sites throughout the Midlands.
The role : Field Service Engineer - Business Technology
Midlands Region | £27,500 plus Company Vehicle and Benefits including 25 Days Holiday + BH, Enhanced Pension Scheme, Life assurance, and more ! This would suit someone based in Stoke-on- Trent and the surrounding areas including Stafford, Crewe and Uttoxeter
What you’ll be doing:
*Carrying out installation, servicing and repair of hardware devices
*Diagnosing faults and resolving technical issues within agreed service levels
*Supporting customers with operational queries and preventative maintenance advice
*Managing parts stock and maintaining accurate service records
*Liaising closely with the service desk to update call progress and completion details
*Delivering end user guidance and support
*Escalating complex faults when required
What we’re looking for:
*Previous experience supporting technical hardware products
*Strong fault-finding and troubleshooting skills
*Good understanding of connecting equipment within customer IT environments
*Comfortable working independently in a field-based environment
*IT literate, including Microsoft Office
*Full UK driving licence and flexibility to travel across the Midlands
Additional Information:
*Monday to Friday role with occasional overtime available
*Field-based across the Midlands region. Areas covered may include Derby, Nottingham, Birmingham, Manchester, Wales and surrounding locations depending on business needs
*Candidates with transferable experience from wider IT hardware or technical support environments are also encouraged to apply.
*Full training will be provided and once trained on the products, you will be out in the field using your knowledge of MFPs and/ or Printers.
If you are looking for a long-term opportunity with training, stability and genuine progression potential with a leading brand, apply today.
Job number 3753242
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