Full job descriptionOperations & Analytics Manager – Professional Services
A growing and highly regarded professional services organisation is seeking an experienced Operations Manager to support business performance, operational efficiency, and data-driven decision making across the organisation. This is an excellent opportunity for a commercially minded operations professional who thrives in a fast-paced, evolving environment.
The successful candidate will play a key role in overseeing operational processes, reporting functions, systems performance, and cross-functional projects while managing a small operational and analytics-focused team.
Key Responsibilities
*Lead operational reporting and management information (MI) processes
*Oversee data accuracy, governance, and business-critical reporting systems
*Manage a team to develop dashboards and reporting tools using platforms such as Power BI and SQL
*Support operational improvement initiatives and business transformation projects
*Work closely with senior stakeholders across technology, compliance, marketing, and business support functions
*Maintain operational procedures and ensure process consistency
*Monitor operational risks and support compliance with regulatory requirements
*Contribute to ongoing AI, systems, and data strategy initiatives
*Manage and mentor members of the wider operations team
About You
*Proven experience in a senior operations or business operations role
*Strong background in data analysis, MI reporting, and business intelligence tools
*Working knowledge of SQL and data reporting platforms such as Power BI or Tableau
*Experience working with CRM or case management systems
*Excellent stakeholder management and communication skills
*Comfortable leading operational change and continuous improvement projects
*Commercially aware with strong analytical and problem-solving abilities
*Experience managing teams within a professional services or fast-paced business environment would be advantageous
*Interest or exposure to AI, automation, or data-led operational strategy is highly desirable
Salary & Benefits
*£60,000 DOE
*Hybrid working available following probation
*Generous annual leave allowance plus additional holiday incentives
*Private medical cover available after qualifying period
*Enhanced family-friendly policies
*Supportive and collaborative working environment
This is a fantastic opportunity to join a successful and growing organisation where operations, technology, and data play a central role in business success.
To apply, please submit your CV for immediate consideration.