Full job descriptionCustoms Broker / Customer Service Coordinator
Logistics & Supply Chain | £26,000 (DOE)
Are you looking to build a long-term career in international shipping and logistics? Whether you already have some customs knowledge or you’re eager to break into the industry, this is a fantastic opportunity to join a global organisation renowned for investing in its people.
The Opportunity
Working within a fast-paced logistics environment, you’ll act as a key point of contact for customers, ensuring their requirements are handled accurately, efficiently, and in line with operational procedures. This is a role where attention to detail, communication, and customer focus are essential.
Key Responsibilities
*Build and maintain strong relationships with assigned customers, managing their logistics and customs requirements
*Ensure all customer instructions are captured and processed accurately in line with SOPs and internal procedures
*Support updates to procedures and documentation when service requirements change
*Liaise closely with internal teams, global colleagues, and external stakeholders
*Respond promptly and effectively to queries from customers, customs authorities, and internal departments
*Attend customer meetings where required and contribute to service delivery improvements
About You
*Some experience in logistics, supply chain, or customs is ideal — but not essential (full training provided)
*A genuine interest in international trade, shipping, or customs brokerage
*Strong customer service mindset with a proactive, "can-do" attitude
*Excellent attention to detail and analytical skills
*Confident using Microsoft Office (Excel, Outlook, Word, PowerPoint)
*Highly organised with strong time management skills
*Strong communication skills, both written and verbal
Why Apply?
This business is known for its supportive, people-first culture and commitment to development. You’ll benefit from:
*A structured training programme to help you succeed in the role
*Ongoing development and progression opportunities within a global organisation
*A collaborative and innovative working environment where initiative is encouraged
*Exposure to international logistics operations and career pathways within shipping
Benefits Package
*Discretionary bonus
*Private healthcare
*Competitive pension scheme (increasing with service)
*Life assurance (4x salary)
*Income protection
*Subsidised onsite canteen
*Free parking
*25 days holiday + bank holidays (increasing with service)