Full job descriptionNights Customer Service Advisor

Central Bristol



£15.00 per hour



4 Nights On / 4 Nights Off



Immediate Start – Temporary until 1st October 2026



Are you calm under pressure, empathetic, and confident handling sensitive situations? We’re recruiting Night Customer Service Advisors to join a busy contact centre team in Central Bristol, supporting with calls and social media channels during overnight hours throughout the busy summer period.



This is a fantastic opportunity to work in modern city centre offices with excellent onsite facilities, including a gym and coffee shop, while gaining valuable experience in a fast paced and rewarding environment.




Shift Patterns




*8:00pm – 6:00am



or



*10:00pm – 8:00am

(10-hour night shifts on a rotating 4-on / 4-off pattern)




Key Responsibilities




*Supporting students with inbound overnight enquiries



*Responding to emergency situations, including fire alarm incidents and welfare concerns



*Handling customer queries via phone, email, web chat, and social media



*Providing a calm, professional, and empathetic customer experience



*Accurately updating systems while managing multiple screens and communication channels






What We’re Looking For




*Previous customer service experience, ideally handling sensitive or vulnerable customer calls



*Excellent listening and communication skills



*Strong attention to detail and ability to multitask



*Comfortable working independently during night shifts



*A compassionate and professional approach









What’s On Offer



*£15.00 per hour

*Full training provided

*Modern offices in the heart of Bristol

*Onsite gym and coffee shop

*Immediate start available







If you’re looking for a rewarding night-shift role where you can genuinely support people and make a difference, apply today.