Full job descriptionIT Application Delivery Analyst
Our Client
Our client, a leading international law firm, who is looking to appoint an experienced IT Application Delivery Analyst to join their growing IT team. This is an excellent opportunity to work within a highly respected organisation offering a competitive salary, outstanding company benefits, and exposure to enterprise-level legal technologies.
Your Role
As an IT Application Delivery Analyst, you will play a key role in providing second-line application support across a range of legal and enterprise applications.
Key Responsibilities
*Provide second-line application support for a variety of legal and enterprise applications
*Manage and resolve incidents through ServiceNow in a timely and efficient manner
*Perform routine system checks and monitoring to ensure optimal application performance and security
*Identify, troubleshoot, and resolve technical issues through root cause analysis
*Assist with application testing, deployment, and release activities
*Collaborate with IT teams to develop and implement new software applications and enhancements
*Manage software updates and patching processes, including:
*Planning and scheduling deployments
*Testing updates in staged environments
*Coordinating with stakeholders to minimise downtime
*Maintaining rollback procedures and documentation
*Participate in change management and release management processes
*Ensure compliance with organisational policies and industry standards
*Maintain accurate and up-to-date support documentation, configurations, and troubleshooting procedures
*Contribute to knowledge base articles and documentation for common issues
*Support full project lifecycle activities where required
Skills & Experience Required
*Previous experience working within a legal firm environment
*Proven experience supporting legal technology applications
*Strong hands-on experience with:
*iManage
*Intapp
*Excellent analytical, troubleshooting, and root cause analysis skills
*Experience using ServiceNow or similar ITSM platforms
*Basic PowerShell and SQL scripting experience for automation and support tasks
*Experience managing software update and patching lifecycles, including planning, testing, deployment, and rollback procedures
*Strong understanding of application testing and QA processes
*Experience reporting bugs and understanding business processes from both technical and operational perspectives
*Strong knowledge of Microsoft 365 applications, including:
*Teams
*OneDrive
*Power Platform
*Ability to work independently and collaboratively within cross-functional teams
*Excellent communication and interpersonal skills with the ability to engage professionally with stakeholders at all levels
*Highly organised, detail-oriented, and able to follow established procedures
*Ability to lead technical discussions with developers and support teams and drive action plans through to resolution
*Ability to learn new technologies quickly and adapt in a fast-paced environment
*Customer-focused mindset with a commitment to delivering an exceptional support experience
What you get in return:
*Competitive salary package
*Excellent company benefits
*Hybrid working model
*Opportunity to work for a prestigious international law firm


Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates