Full job description
Operations Manager (Cleaning & Facilities)

Liverpool | Full-time
£38,000-£42,000 (flexible for the right person)
The Opportunity:
We’re partnering with a well-established, privately-owned cleaning and facilities business in Liverpool, known for its strong reputation and loyal client base.
With a growing team of 24+ employees and ambitious plans over the next 3-5 years, the business is focused on strengthening structure, improving efficiency, and scaling sustainably.
As part of this journey, they’re looking for an Operations Manager who can take ownership of day-to-day delivery while also playing a key role in supporting future growth.

The Role:
This is a hands-on, high-impact position at the heart of a busy operation.
You’ll ensure everything runs smoothly day-to-day, while also identifying improvements, supporting onboarding of larger clients, and helping the business scale in a structured and commercially effective way.
We’re looking for someone equally comfortable being on-site supporting the team as they are planning ahead, improving processes, and driving performance.
Main Responsibilities to Include:*Oversee day-to-day operations across a growing client portfolio
*Lead, support, and develop a team of 24+ staff
*Manage rotas, scheduling, and holiday cover
*Handle operational challenges (sickness, last-minute gaps, changes)
*Carry out regular site visits to maintain quality and support delivery
*Manage stock control across multiple sites
*Build and maintain strong client relationships
*Identify improvements across systems, processes, efficiency, and commercial performance
*Support onboarding of new and larger client contracts
*Assist with recruitment, onboarding, and team development
*Contribute to operational scalability and future growth planning
The Ideal Candidate:*Experience managing teams in cleaning, facilities, hospitality, or similar
*Highly organised with strong problem-solving ability
*Proactive, hands-on approach
*Comfortable working both in the office and out on-site
*Strong communicator with staff and clients
*Commercial awareness and ability to spot growth opportunities
*Confident using systems and managing operational data

Importantly, we’re keen to meet someone with an entrepreneurial mindset someone who thinks ahead, spots opportunities, and wants to play a genuine role in growing the business.
Why Join:*Work closely with the business owner and influence direction
*Play a key role in a growing, ambitious company
*Make a visible impact with your ideas and improvements
*Be part of a supportive, down-to-earth team
Package:*£38,000-£42,000 salary (flexible for the right candidate)
*20 days holiday + Christmas shutdown
*Pension
*Mileage / travel expenses covered
*Primarily office-based with regular site visits and operational support in the field
*Full UK driving licence required
*Long-term growth and development opportunity
Interview Process..
Face-to-face interview process, including time with the team and exposure to day-to-day operations.