Retail Store Manager
other jobs Reed
Added before 6 Days
- England,South West,Gloucestershire
- Full Time, Permanent
- £28,000 per annum, inc benefits
Job Description:
Full job descriptionRetail Store Manager – Central Gloucester
Salary: £28,000
Role Purpose
The Retail Store Manager will lead the day-to-day running of the Central Gloucester store, driving sales performance, delivering exceptional customer experience, and ensuring operational excellence throughout both peak and off-peak trading periods. This role is central to maintaining high standards, motivating a team, and ensuring the store consistently reflects the brand’s values.
Key Responsibilities
Sales & Performance Leadership
*Drive store sales and deliver against company KPIs.
*Provide timely, accurate, and insightful data to HQ to support sales strategy development.
*Identify opportunities to improve store performance and share recommendations based on daily operational experience.
Operational Excellence
*Oversee all core operational procedures including stock management, merchandising, and store presentation.
*Maintain accurate stock levels and ensure efficient stockroom organisation, particularly post-peak.
*Ensure compliance with established processes and company standards.
*Use Microsoft Office tools confidently to complete reporting and administrative tasks.
Customer Experience
*Keep the customer at the heart of every decision and interaction.
*Act as the escalation point for customer issues, resolving concerns with professionalism and empathy.
*Lead by example in delivering exceptional service.
Peak Season Responsibilities
Team Recruitment & Leadership
*Recruit, train, and onboard additional seasonal colleagues.
*Deliver a comprehensive induction experience supported by HQ resources.
*Delegate effectively to encourage team growth and ownership.
*Recognise strong performance and manage underperformance appropriately.
*Maintain high morale and a positive team culture during the busiest trading periods.
Off-Peak Responsibilities
Store Development & Continuous Improvement
*Reorganise merchandise and stockrooms following peak season.
*Engage with wider business initiatives and communications.
*Reflect on peak season learnings and identify training needs for yourself and the team.
*Use quieter periods to strengthen operational foundations and prepare for the next peak cycle.
Skills & Experience Required
*Strong leadership skills with experience motivating and developing teams.
*Excellent customer service and problem-solving abilities.
*Highly organised, energetic, and able to manage multiple priorities.
*Confident decision-maker with sound judgement.
*Computer literate with good working knowledge of Microsoft Office programs.
*Previous retail management experience is highly desirable.
Personal Attributes
*Customer-centric mindset.
*Calm under pressure, especially during peak trading.
*Proactive, solutions-focused, and commercially aware.
*Approachable, supportive, and confident in leading others.
Salary: £28,000
Role Purpose
The Retail Store Manager will lead the day-to-day running of the Central Gloucester store, driving sales performance, delivering exceptional customer experience, and ensuring operational excellence throughout both peak and off-peak trading periods. This role is central to maintaining high standards, motivating a team, and ensuring the store consistently reflects the brand’s values.
Key Responsibilities
Sales & Performance Leadership
*Drive store sales and deliver against company KPIs.
*Provide timely, accurate, and insightful data to HQ to support sales strategy development.
*Identify opportunities to improve store performance and share recommendations based on daily operational experience.
Operational Excellence
*Oversee all core operational procedures including stock management, merchandising, and store presentation.
*Maintain accurate stock levels and ensure efficient stockroom organisation, particularly post-peak.
*Ensure compliance with established processes and company standards.
*Use Microsoft Office tools confidently to complete reporting and administrative tasks.
Customer Experience
*Keep the customer at the heart of every decision and interaction.
*Act as the escalation point for customer issues, resolving concerns with professionalism and empathy.
*Lead by example in delivering exceptional service.
Peak Season Responsibilities
Team Recruitment & Leadership
*Recruit, train, and onboard additional seasonal colleagues.
*Deliver a comprehensive induction experience supported by HQ resources.
*Delegate effectively to encourage team growth and ownership.
*Recognise strong performance and manage underperformance appropriately.
*Maintain high morale and a positive team culture during the busiest trading periods.
Off-Peak Responsibilities
Store Development & Continuous Improvement
*Reorganise merchandise and stockrooms following peak season.
*Engage with wider business initiatives and communications.
*Reflect on peak season learnings and identify training needs for yourself and the team.
*Use quieter periods to strengthen operational foundations and prepare for the next peak cycle.
Skills & Experience Required
*Strong leadership skills with experience motivating and developing teams.
*Excellent customer service and problem-solving abilities.
*Highly organised, energetic, and able to manage multiple priorities.
*Confident decision-maker with sound judgement.
*Computer literate with good working knowledge of Microsoft Office programs.
*Previous retail management experience is highly desirable.
Personal Attributes
*Customer-centric mindset.
*Calm under pressure, especially during peak trading.
*Proactive, solutions-focused, and commercially aware.
*Approachable, supportive, and confident in leading others.
Job number 3754887
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