Full job descriptionWe are looking for experienced complaint handlers with previous experience within Financial Services firms to join an exciting project in Bracknell.

As a Complaint Handler, you will be:
*Logging and investigating new Complaints relating to Motor Finance Commission
*Collating information regarding the loan/finance agreements
*Drafting FLRs to answer complaint points/issues
*Exposure to FOS cases (file build and draft responses)
*Telephony work (although not a full-time telephony role, there will be an element of customer contact)
Key Skills & Experience As Complaint Handler:
*Financial services industry experience, including previous complaints or remediation activities.
*Experience in writing final response letters and updating client systems.
*A commitment to a longer-term project, with likely extensions for successful candidates into 2026.
*Ability to commute to Bracknell for onsite working.

This will be an initial 3-month contract, with a start date expected immediately, but comes with the likely option to extend further for successful candidates.

You will be working Monday-Friday, (37.5 hours per week) on a hybrid working basis. This involves 2 days a week onsite in the Bracknell office.

In return, you will receive a salary of £185 per day, via an umbrella company.

To apply for this role as Complaint Handler, please click apply online and upload a copy of your latest CV.

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