Full job descriptionCustomer Service Coordinator – FAK Key Accounts
Part time: (Mon, Tues Wed full days), permanent
The successful candidate will work within the Export Customer Service Key Accounts Documentation Team to ensure all aspects of the role are handled efficiently and accurately, within the set KPI’s. Excellent communication skills are required to support both internal and external customers, answering enquiries quickly and professionally.
How you will help us and what you can expect
*Manage own workload, using MSC’s various systems
*Communicating effectively when support needed
*Processing work in line with client requirements and MSC UK performance standards
*Resolve Customer inquiries quickly and professionally, within set KPI’s
*Develop relationships with customers to ultimately improve their experience
*To understand and work collaboratively with internal departments
*Ensure full recovery of all applicable costs, relative to your role
*Work as a team player, contributing ideas in team meetings / discussions for collective improvement to internal processes and the service offered to customers
*Visit customers as/ when required, to help build working relations
*Being adaptable, to ensure support can be given to other teams, as/ when required
Skills and experience you’ll bring to us
*Ability to maintain high level of customer service, under pressure.
*Customer focused
*Attention to detail – high level of accuracy to minimise errors and loss to MSC
*Excellent communication skills, written and verbal
*Solution driven
*Effective time management skills
*Ability to work individually and within a team
*Positive, Flexible attitude
*Ability to multi-task
*Good knowledge of IT Skills (Microsoft Office)
*Shipping knowledge preferred
What we offer
*Competitive salary
*Private Health Care for everyone from day 1 (non contractual)
*Generous pension scheme
*Life Assurance – 4x salary
*22 days + a day to take on Christmas Eve or New Year’s Eve
*Free parking
*On-site artisan restaurant
*Discounted gym membership
*Cycle to work scheme
*Flu vaccines and eye care vouchers
*Buy or sell holiday scheme
*Christmas club saving
*MSC Cruises friends and family discount
*Full induction day and training provided
*Learning and development opportunities
*Dress for the day policy/modern office environment