Full job descriptionBranch Manager – Recruitment
Diss, Norfolk
We are recruiting for a Branch Manager to lead our successful and well-established Diss office. This is a fantastic opportunity to take ownership of a high-performing branch with a strong, active client base and an experienced team in place.
We are looking for a relationship and sales-driven leader with excellent customer service skills, a proactive mindset, and a genuine "can-do" attitude. This role would suit someone who enjoys leading from the front, building client partnerships, and driving commercial performance.
About the Role
*Full responsibility for the overall branch performance, including budget, revenue and profitability
*Managing and developing an established team, providing guidance, coaching and leadership (not micromanagement)
*Maintaining and growing existing client relationships while identifying and acting on new business opportunities
*Delivering a high standard of customer service to clients and candidates
*Acting as a billing manager, with responsibility for both branch targets and your own personal billing
*Ensuring compliance with recruitment legislation and company processes
Ideally, we are looking for someone with previous recruitment experience (agency or internal). However, we will also consider candidates from a proven sales background who can demonstrate:
*Ability to identify sales leads, act on them, and convert them
*Strong client management skills
*A willingness to learn recruitment processes and legislation
*Coachability and a proactive attitude
*A positive, solutions focused approach
*Experience of managing a team
What we can offer:
Generous holiday allowance – 25 days + bank holidays after successful completion of probation, and rising with service up to 31 days + bank holidays
Performance-related Managers’ bonus scheme, linked to branch success
The opportunity to join an established, well-respected brand, with the autonomy to build, lead and develop your own team, supported by experienced colleagues and fellow Managers across the business
Comprehensive, market-leading benefits package, regularly reviewed, including:
Virtual GP access
Employee discounts portal
Life assurance benefit, providing financial security and peace of mind for you and your loved ones
Access to group-wide incentives, competitions and rewards, plus our annual Hales Group Awards
Ongoing career development opportunities, including fully funded and supported qualifications up to Level 7
If you’re looking for a leadership role where you can make a real difference while working with an experienced and capable team, we’d love to hear from you.