2nd Line Support Analyst
other jobs INTEC SELECT LIMITED
Added before 4 Days
- England,London,City of London
- Full Time, Permanent
- £40,000 per annum
Job Description:
Full job description2nd Support Engineer | London | 5 Days Onsite | £40K
Overview:
An excellent opportunity has arisen with an established IT services environment is looking for a 2nd Line Support Engineer to join a close-knit team supporting a range of clients, systems and users.
This is a hands-on support role where you’ll be working across cloud platforms, user environments, and infrastructure, while also helping to coordinate day-to-day team activity. You’ll play a key role in maintaining service quality and ensuring clients receive a reliable and responsive support experience.
This role is ideal for someone from an MSP or IT support background who enjoys problem-solving, working with users, and taking ownership of issues through to resolution.
Role & Responsibilities:
*Provide 2nd line support across cloud, infrastructure, and user environments
*Troubleshoot issues across Windows, Microsoft 365, and network systems
*Support and maintain cloud platforms, ensuring performance and security
*Act as an escalation point for firewall and connectivity issues
*Work closely with 1st line and senior engineers to resolve incidents
*Build strong relationships with clients and deliver high-quality support
*Assist with system updates, documentation, and general maintenance tasks
*Help coordinate workloads and support day-to-day team operations
Essential Skills & Experience:
*Experience in a 2nd Line Support / IT Support role
*Strong knowledge of Windows environments and troubleshooting
*Experience with Microsoft 365 (including basic admin and support)
*Exposure to networking / firewalls (FortiGate beneficial)
*Experience working in an MSP or customer-facing environment
*Ability to manage and prioritise workload independently
Desirable:
*Exposure to cloud platforms (e.g. Azure)
*Basic scripting or automation experience
*MDM or device management exposure
*Relevant certifications or ongoing learning
Package:
*Circa £40,000 (depending on experience)
*5 days onsite in Wimbledon
*40-hour week (hours 09:00–17:30)
*On-call rota every 4–6 weeks
*Travel to client sites (roughly 1 in 10 days)
*Flexible benefits package
*Strong opportunity for progression
Overview:
An excellent opportunity has arisen with an established IT services environment is looking for a 2nd Line Support Engineer to join a close-knit team supporting a range of clients, systems and users.
This is a hands-on support role where you’ll be working across cloud platforms, user environments, and infrastructure, while also helping to coordinate day-to-day team activity. You’ll play a key role in maintaining service quality and ensuring clients receive a reliable and responsive support experience.
This role is ideal for someone from an MSP or IT support background who enjoys problem-solving, working with users, and taking ownership of issues through to resolution.
Role & Responsibilities:
*Provide 2nd line support across cloud, infrastructure, and user environments
*Troubleshoot issues across Windows, Microsoft 365, and network systems
*Support and maintain cloud platforms, ensuring performance and security
*Act as an escalation point for firewall and connectivity issues
*Work closely with 1st line and senior engineers to resolve incidents
*Build strong relationships with clients and deliver high-quality support
*Assist with system updates, documentation, and general maintenance tasks
*Help coordinate workloads and support day-to-day team operations
Essential Skills & Experience:
*Experience in a 2nd Line Support / IT Support role
*Strong knowledge of Windows environments and troubleshooting
*Experience with Microsoft 365 (including basic admin and support)
*Exposure to networking / firewalls (FortiGate beneficial)
*Experience working in an MSP or customer-facing environment
*Ability to manage and prioritise workload independently
Desirable:
*Exposure to cloud platforms (e.g. Azure)
*Basic scripting or automation experience
*MDM or device management exposure
*Relevant certifications or ongoing learning
Package:
*Circa £40,000 (depending on experience)
*5 days onsite in Wimbledon
*40-hour week (hours 09:00–17:30)
*On-call rota every 4–6 weeks
*Travel to client sites (roughly 1 in 10 days)
*Flexible benefits package
*Strong opportunity for progression
Job number 3756000
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Company Details:
INTEC SELECT LIMITED
Company size: 10–19 employees
Industry: IT
Intec Select is a leading specialist IT Recruitment Consultancy which delivers bespoke recruitment services to some of the world’s leading organ...