Full job descriptionCOLLECTIONS ADVISOR
BRISTOL
£28,800
Our client based in central Bristol is looking to recruit a Collections Advisor to join their team on a full-time, permanent basis.
As a Collections Advisor, you will be responsible for handling complex customer cases as part of a dedicated team that deal with debt collections (B2C). You’ll take ownership of, and resolve a range of cases, often dealing with vulnerable customers at a challenging time in their life.
Benefits
*35 hour week, Monday to Friday
*Hybrid working, with 3 days in the office per week
*Generous holiday allowance plus the option to buy/ sell days
*Life assurance
*Private medical insurance
*Employee assistance programme
*Season ticket loans and a whole lot more
RESPONSIBILITIES
As a Collections Advisor you will:
*Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
*Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
*Maintain up to date with industry regulations and products.
*Ensure accurate record keeping for all customer contact and decisions.
*Liaise with other departments as needed.
*Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Collections Advisor, you must have:
*Previous experience supporting vulnerable customers within a regulated environment
*Prior debt collections experience within a B2C environment
*Experience supporting customers with mortgage products
*Excellent communication and relationship building skills with the ability to handle sensitive situations in a professional and empathetic manner.
*Ability to work to set targets and guidelines.
*Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Collections Advisor, apply today!
Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren’t contacted within 7 days, please assume your application was not selected.
Don’t miss out! Apply today!