Full job descriptionThe Opportunity:
*Complaints Coordinator – Social Housing
*Location: Remote (with occasional travel to Peterborough)
*Salary: £30,000
*Contract: Ongoing Temporary (circa 3 months)

We are currently recruiting for an experienced Complaints Coordinator to join a reputable organisation within the social housing sector on an ongoing temporary basis.

Key Responsibilities
This is an excellent opportunity for a candidate with a strong background in complaint handling, ideally within housing, who is confident managing cases in line with regulatory standards.
*Manage and respond to a range of customer complaints in a timely and professional manner
*Ensure compliance with internal policies and external regulations
*Liaise with internal teams to investigate and resolve issues effectively
*Maintain accurate records and provide detailed reports where required
*Handle escalated cases in line with Housing Ombudsman expectations

Key Requirements:
*Previous experience within social housing (essential)
*Strong background in complaint handling / case management
*Experience using the Housing Ombudsman portal (highly desirable)
*Excellent communication and organisational skills
*Ability to work independently in a remote environment

This is a remote role with the requirement to travel to Peterborough as needed, so flexibility is important.

If you are immediately available (or on short notice) and interested in this opportunity, we would love to hear from you.