Full job descriptionCompany Overview
We are one of the UK’s leading independent cruise online travel agents (OTA) having been in business for 40 years & experienced notable growth over the last 18 months as the travel sector re-emerged from the pandemic. You’ll find a dynamic, collaborative, supportive & flexible culture that prioritises the importance of people’s well-being, happiness & development.


The Company has 200 employees with a hybrid model of working from home & in the Redditch (Worcs) head office & looking to strengthen the team in many areas to help support growth plans.


Dept/Role Overview
*The Specialist Cruise Consultant role is fast-paced. No day is the same, with unlimited leads from a retail cruise to a bigger dynamic package specific to that customer.We pride ourselves on exemplary service, allowing us to develop and maintain a huge customer database. Our people are our biggest asset and their love and knowledge of cruise is essential.


Key Responsibilities
*To develop and maintain loyal customer relationships.
*Provide all customers with exemplary customer service
*Quote and book the right cruise package to meet customers’ needs.
*Complete and attend training as and when required to ensure knowledge and skills are kept current.
*Work towards and hit monthly KPI’s.


Qualifications, Experience, Skills & Attributes*Cruise sales experience.
*Cruising knowledge/experience.
*Experience in dealing with all cruise line systems and the ability to recommend products depending on the customer’s needs or wants.
*Effective communication skills - Email and phone communication specifically.
Salary, Benefits, Hours, & Location
*Benefits -
*Uncapped commission structure.
*20days holiday
*Retail Discount Platform
*Salary Sacrifice schemes for Pension, Cycle2 Work, Car Leasing & Holiday Buy Back
*EAP & well-being platform support
*Annual 2-night X’mas Conference
*Fam Trips and Ship Visits
*Hours – full-time with min 37.5 hours per week - Either flexible rota or a set rota
Location - Home-based