Full job descriptionSubsidence Loss Adjuster
Location: Yorkshire
Overview:
We are working with a leading global loss adjusting firm with an excellent reputation for handling large, complex and technically challenging property claims across the UK. Due to continued growth, they are looking to appoint a Subsidence Loss Adjuster to join their specialist team, managing a varied portfolio of residential and commercial subsidence claims.
The role involves carrying out site visits (both in person and via video) to assess damage and establish the cause. You will prepare clear and detailed reports, along with repair cost assessments, and work closely with Regional Managers to progress claims and confirm policy coverage.
You will also liaise with technical specialists on more complex cases, provide regular updates to customers and contractors, and help decide when further investigation or ongoing monitoring is needed.
Role Responsibilities:
*Carry out site visits (in person or via video) to assess damage and help establish the cause of loss, working with Subsidence Regional Managers to prepare initial reports
*Assess damage, identify likely cause, and apply knowledge of subsidence claims, including interpretation of policy terms, conditions, and coverage
*Carry out repair assessment visits to produce a clear scope of works or tender documentation
*Work with Subsidence Specialists and the Technical Team on more complex cases, ensuring claims are progressed and allocated correctly within authority levels
*Provide clear advice, support, and guidance to all parties in a professional and approachable manner, offering practical solutions where needed
*Work with Regional Managers to decide when further investigation, monitoring, or temporary/remedial works are required
*Produce detailed ABI preliminary reports within agreed SLAs, maintaining high standards of communication with all internal and external stakeholders
*Handle claims in line with insurer philosophy, standards, service levels, and complaints procedures, ensuring proactive progression at all times
*Follow underwriting requirements and provide reports to insurers and underwriters as required
*Carry out re-inspections where needed, providing updates and reports to all relevant parties
*Respond positively to changing client needs and wider business requirements
*Provide guidance and instruction to site teams, including setup of DEMEC studs for monitoring purposes
*Stay up to date with developments in engineering and insurance related to subsidence, and share relevant updates with the team
*Support the Desk Team with technical queries and claim progression
What’s on offer
*A home-based role covering a designated area within Yorkshire, giving you flexibility and a good work-life balance
*The opportunity to manage subsidence claims from initial inspection through to resolution
*Manageable caseloads, with a focus on quality of work rather than high volumes
*Strong operational and technical support from experienced Regional Managers and specialist teams
*Ongoing collaboration with technical experts on more complex and challenging cases
*A supportive and team-focused working environment where knowledge sharing is encouraged
*Opportunities to develop your technical skills within subsidence and property claims
*The chance to work for a well-established, reputable global loss adjusting practice
*A strong focus on delivering high standards of customer service and technical accuracy
*Clear processes, structured SLAs, and support to help you succeed in the role