Customer Service Executive
other jobs Parna Recruitment
Added before 6 Days
- England,West Midlands,Birmingham
- Full Time, Permanent
- Salary negotiable
Job Description:
Full job descriptionCustomer Service Executive
Birmingham City Centre
£25,000 - £30,000 Per Annum
Hours: 12pm–8pm or 2pm–10pm (Mon–Fri)
Key Duties:
*Central customer support role handling inbound calls, queries, deliveries, returns, and order issues
*Own customer cases end to end, working with warehouse and sales teams to resolve problems quickly
*Pre and post-sales activity
*Make outbound calls to re-engage lapsed customers, support key accounts, and promote products
*Maintain accurate CRM and sales records, assist with reporting, and support daily admin
*Vet and qualify new customer accounts; identify leads for Business Development
*Maintain high call-answer rates and ensure all enquiries are responded to
Ideal Candidate:
*Strong communicator with excellent organisation and attention to detail
*Confident in a fast-paced B2B environment
*Proactive, commercially aware, and comfortable with outbound calling
*Calm under pressure and committed to delivering excellent customer service
Birmingham City Centre
£25,000 - £30,000 Per Annum
Hours: 12pm–8pm or 2pm–10pm (Mon–Fri)
Key Duties:
*Central customer support role handling inbound calls, queries, deliveries, returns, and order issues
*Own customer cases end to end, working with warehouse and sales teams to resolve problems quickly
*Pre and post-sales activity
*Make outbound calls to re-engage lapsed customers, support key accounts, and promote products
*Maintain accurate CRM and sales records, assist with reporting, and support daily admin
*Vet and qualify new customer accounts; identify leads for Business Development
*Maintain high call-answer rates and ensure all enquiries are responded to
Ideal Candidate:
*Strong communicator with excellent organisation and attention to detail
*Confident in a fast-paced B2B environment
*Proactive, commercially aware, and comfortable with outbound calling
*Calm under pressure and committed to delivering excellent customer service
Job number 3759826
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Company Details:
Parna Recruitment
Company size: 5–9 employees
Industry: FMCG
Since its establishment in 2013, Parna has curated a diverse client base, continually adapting to meet the needs of both blue-chip brand leaders and o...