Full job description

Income & Recovery Officer (Adult Social Care) – Temporary
Reading (Hybrid Working)

Full-Time

Immediate Start – 4 Month Contract

£14.59 PAYE / £18.00 Umbrella
About the Role
We are recruiting for an experienced Income & Recovery Officer to join a Reading-based Local Authority on a 4-month temporary assignment within the Client Finances team.
This role focuses on Adult Social Care income collection and recovery, delivering a high-quality, customer-focused service while supporting residents to manage their accounts and access financial support.
Working Arrangements
*Hybrid role – primarily home-based
*Attendance required at Civic Offices, Reading for meetings and appointments
Key Responsibilities
*Provide a high-quality customer service across multiple channels (face-to-face, telephone, email and digital)
*Support residents to understand their accounts and access appropriate advice, including:
*Welfare benefits
*Financial support
*Digital inclusion services

*Manage and progress recovery of unpaid Adult Social Care invoices
*Negotiate and agree realistic and affordable repayment arrangements
*Prepare cases for legal action where necessary, in line with legislation and council policy
*Support billing and invoicing processes, ensuring accuracy and timeliness
*Assist with payment collection activities, including Direct Debit administration
*Maintain accurate and up-to-date records on council systems
*Handle sensitive information in accordance with data protection and information governance requirements
Candidate Requirements
*Previous experience in income recovery, debt collection, or revenues within a local authority setting
*Experience working with Adult Social Care finance (highly desirable)
*Strong customer service skills with the ability to communicate clearly and empathetically
*Experience managing casework and recovery processes end-to-end
*Good understanding of welfare benefits and financial support services (desirable)
*Ability to handle sensitive situations professionally and confidentially
*Strong organisational skills and attention to detail
*Comfortable working both independently and as part of a team
Why Apply?
*Opportunity to work within a local authority Adult Social Care finance team
*Flexible hybrid working arrangement
*Immediate start with competitive hourly rates
*Meaningful role supporting residents with financial solutions
If you have experience in income recovery and are confident working in a customer-focused environment, we’d love to hear from you.