Full job descriptionWe are working with an established agent who are looking to recruit an Ocean Import Operator.


Role involves


*Completion of end-to-end Ocean Import forwarding activities as the individual role requires
*Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
*Work closely with internal and external customers
*Focus on customer service
*Use of Next Gen/MS office as requested
*Ensure timely invoicing, job costing, Customs Entries and milestone updates using NextGen/MS Office within the required timeframe
*Support month-end department compliance and cost control
*Prepare and submit internal and customer-specific report within deadlines, resolve customer and supplier queries promptly.
*Month end department compliance
*Customs Entries
*Cost control
*Assist senior forwarders, Supervisor and line manager where required
*Ensure all reports including internal and customer specific are completed within the deadline
*Resolve queries from customers and suppliers
*Ensure adopt Best Practices and support rates reviews with the Operations Manager
*Work closely with the Operations manager for Internal and external rates reviews.
*Maintain customer relationships and participate in customer reviews and development initiatives.
*Remain in contact with customers and suppliers to maintain relationships
*To take part in customer reviews when required to build up visibility and relationships with customers.
*Assist sales and management with customer development
*Uphold company AQ standards and clean desk policy
*Perform additional tasks as directed by supervisor or line manager.
Experience
*Good Ocean Import start to finish experience.
*Good Customs / CDS experience.
*Used to dealing with all levels of customers.
*Good communication skills both written and verbal.
*Good IT skills.


Monday to Friday
Salary depends on experience






*If you have not heard from us within 7 days, then you application has been unsuccessful.