Full job descriptionChief Customer Officer

Product: Enterprise Technology Learning
Sector: Banking & Financial Services
Salary: £150,000 Base + £50,000 Bonus
Location: UK Based | Significant UK travel

Ideal candidate profile:
An executive commercial leader from a technology consulting, workforce transformation, enterprise learning, hire-train-deploy or technology staffing background with deep experience operating within Banking and Financial Services clients.
You’ve built and grown strategic enterprise accounts, led high-performing commercial/customer organisations and are comfortable operating at C-suite level within sophisticated global banking environments.

This is not a traditional sales leadership role.

The business already has deep relationships across global banking clients and now requires a commercially elite operator capable of unlocking significantly greater strategic revenue from existing enterprise accounts.

The organisation delivers technology training, workforce transformation, digital capability, early careers programmes and consulting-style solutions into some of the world’s largest financial institutions.

The successful individual will lead and scale the commercial customer organisation responsible for:
- strategic account growth
- customer expansion
- enterprise relationship management
- commercial retention
- executive stakeholder engagement
- customer success strategy

You will operate directly with:
- CTOs
- Heads of Technology
- Executive Learning Leaders
- C-suite stakeholders
- Global Banking leadership teams

This role requires someone capable of operating in sophisticated enterprise environments where relationship depth, strategic thinking and consultative commercial leadership are critical.

Essential Background:
- Proven experience selling into Tier 1 or Tier 2 Banking / Financial Services clients
- Experience within technology consulting, technology training, workforce transformation, staffing, hire-train-deploy, graduate solutions or enterprise services
- Experience growing large strategic accounts (£1m+ relationships)
- Strong executive presence with experience influencing C-suite stakeholders
- Background within technology services, technology products or technology skills environments
- Experience leading high-performing commercial, customer success or strategic account teams

The Opportunity:
- Existing enterprise client base
- Highly consultative sales environment
- Significant account growth potential
- Scaling business with ambitious growth plans
- Executive-level influence internally and externally
- Opportunity to shape the future commercial strategy of the organisation

This is a rare opportunity to join a business at a genuine scale-up inflection point with strong market credibility, exceptional banking relationships and significant growth ambition.

For a confidential discussion, contact Jack English