Full job descriptionJob Profile for Customer Service Coordinator - SW46628
We’re working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development. With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high-end residential and commercial clients across the UK. Now employee-owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments.
The business is now seeking a Customer Service Coordinator to join their Customer Services team. This office-based role is key in ensuring the smooth delivery of installation projects, managing schedules, and providing first-class customer support from initial booking through to completion. It is ideal for someone organised, personable, and motivated to develop their skills within a growing and supportive environment.
Customer Service Coordinator Salary & Benefits
*Salary: £28,000 - £31,000 per annum (open to discussion DOE)
*28 days holiday including bank holidays
*Tax-free EOT (Employee Ownership Trust) bonus
*Free gym membership
*Pension scheme
*Free onsite parking
*Professional training and development
*Office based in Poole
*Monday - Friday working hours
*Significant career progression opportunities
Customer Service Coordinator Job Overview
*Coordinate all installation projects for bespoke aluminium glazing systems
*Book installation and remedial visits with the installation team
*Manage installation team diaries to optimise travel and efficiency
*Arrange and coordinate parts required for installations and visits
*Act as the key point of contact for customers throughout their projects
*Provide updates and resolve issues in a professional and timely manner
*Support remedial works and post-installation requirements
Customer Service Coordinator Job Requirements
*Previous experience in customer service or coordination roles
*Experience in managing schedules, bookings, or team coordination desirable
*Background in construction, glazing, or home improvement not essential
*Excellent communication skills via phone and email
*Strong organisational skills with the ability to manage multiple projects
*Solutions-focused with strong problem-solving abilities
*Attention to detail and adaptable to changing requirements
*A collaborative team player, based within commutable distance of Poole
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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