Full job descriptionCustomer Service Administrator
Daventry (car driver essential)
£25,000 – £27,000 - Plus Annual Bonus – Potential OTE £30,000


Purpose of Role:
To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion


Duties:
· Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.
· Managing customers’ expectations during the process and project closure phase.
· To resolve challenges for customers when orders cannot be fulfilled.
· Finalisation of projects under the guidance of Sales Team.
· Adhering to company processes and procedures.
· Develop good working relationships with Sales, Logistics and Accounts Departments
· Build excellent relationships with customers.


Experience
*Experience in customer services
*Knowledge of data based systems
*Good knowledge of MS office (essential)
*Strong Administration and customer service skills
*Ability to work calmly in a busy environment
*NVQ in Business Administration – desired
Personal attributes
*Strong communication and social skills
*Objective-orientated
*Strong work ethic, open and reliable
*Outstanding organisational skills
*Flexible approach with the ability to work on your own initiative
Other criteria
*Good knowledge of MS office
*Ability to learn and adapt to company products quickly


Company Benefits
*Annual Bonus
*Annual Salary Review
*Private Healthcare
*Life Assurance
*EAP