Full job descriptionWe’re looking for a proactive and organised Service Co-ordinator to join a busy and growing technical services team based onsite in Bracknell. This is a fast-paced role supporting the coordination of engineers, reactive callouts, planned maintenance visits, and customer service activity with accuracy and a personable touch and high levels of customer service at all times!

About the candidate
The ideal candidate will have previous experience working within a service desk, scheduling or coordination role. You will be highly organised, able to manage multiple priorities at once, and confident working within a fast-paced environment where customer service is key.
We are looking for a strong communicator with a professional and calm approach, particularly when handling urgent or high-priority situations. Experience coordinating engineers or field-based teams and using service management or scheduling systems would be highly beneficial.

Salary: £27,000 – £32,000 DOE
Hours: Full-time
Location: Bracknell – onsite

What you’ll do
*Coordinate reactive service calls and planned maintenance visits
*Schedule engineers and subcontractors efficiently
*Log, update and manage service tickets accurately
*Communicate with customers regarding faults, updates and service progress
*Escalate urgent or high-priority issues where required
*Support service performance against SLAs and KPIs
*Ensure engineers have the correct job and site information
*Assist with reporting, documentation and continuous service improvements
*Work closely with internal teams to deliver a high level of customer support
Benefits
*Competitive salary depending on experience
*Onsite parking
*Supportive and collaborative working environment
*Opportunity to develop within a growing business
*Ongoing training and career development
If this sounds like your next opportunity, we’d love to hear from you — apply today!