1st Line Support Engineer
other jobs Nigel Wright Group
Added before 5 Days
- England,Yorkshire and The Humber,North Yorkshire
- Full Time, Permanent
- £28,000 per annum
Job Description:
Full job descriptionAbout the Role:
I am looking for a proactive and reliable 1st Line IT Support Engineer to join my clients team. I am keen to find someone who can quickly integrate into the team and provide high-quality frontline IT support.
The successful candidate will be hands-on, customer-focused, and confident supporting a variety of users and systems within a busy IT environment.
Key Responsibilities:
Provide 1st line IT support for:*Microsoft Windows 11 desktops
*Microsoft Office 365
*Internal business applications (following documented procedures)
*Install and configure desktops, laptops, printers, and peripherals across the region
*Create and manage Active Directory accounts and mailboxes
*Monitor Rubrik backups and assist with data restores
*Ensure all support calls are: *Logged correctly
*Updated regularly
*Categorised appropriately within the Service Desk system
*Escalate incidents to relevant teams where required
*Build and configure devices using Microsoft Intune (training provided)
Essential Qualifications & Experience
*Minimum 2 years’ experience in a 1st Line IT Support role
*Strong working knowledge of: *Windows 11
*Microsoft 365 / Office 365
*Excellent communication and customer service skills
*Ability to work effectively in a team environment
*Full UK driving licence and access to own vehicle
*Willingness to work fully onsite (non-hybrid role)
What’s on Offer:
*Salary of £28,000
*Stable Monday–Friday working hours (09:00–17:00)
*Opportunity to gain exposure to a broad IT environment
*Training provided where required (e.g. Intune)
I am looking for a proactive and reliable 1st Line IT Support Engineer to join my clients team. I am keen to find someone who can quickly integrate into the team and provide high-quality frontline IT support.
The successful candidate will be hands-on, customer-focused, and confident supporting a variety of users and systems within a busy IT environment.
Key Responsibilities:
Provide 1st line IT support for:*Microsoft Windows 11 desktops
*Microsoft Office 365
*Internal business applications (following documented procedures)
*Install and configure desktops, laptops, printers, and peripherals across the region
*Create and manage Active Directory accounts and mailboxes
*Monitor Rubrik backups and assist with data restores
*Ensure all support calls are: *Logged correctly
*Updated regularly
*Categorised appropriately within the Service Desk system
*Escalate incidents to relevant teams where required
*Build and configure devices using Microsoft Intune (training provided)
Essential Qualifications & Experience
*Minimum 2 years’ experience in a 1st Line IT Support role
*Strong working knowledge of: *Windows 11
*Microsoft 365 / Office 365
*Excellent communication and customer service skills
*Ability to work effectively in a team environment
*Full UK driving licence and access to own vehicle
*Willingness to work fully onsite (non-hybrid role)
What’s on Offer:
*Salary of £28,000
*Stable Monday–Friday working hours (09:00–17:00)
*Opportunity to gain exposure to a broad IT environment
*Training provided where required (e.g. Intune)
Job number 3763350
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Company Details:
Nigel Wright Group
Company size: 100–249 employees
Industry: Recruitment Consultancy
As the preferred talent partner for over 35 years, Nigel Wright Group has significant experience in connecting great people to great opportunities. We...