Full job descriptionOur prestigious manufacturing client is seeking an experienced French speaking Customer Service Coordinator (bilingual)
Location: Dartford, Kent
Hours: Full time, flexi and hybrid
Min of 2 days in office including Tuesdays
Salary: £30,000 pa + excellent benefits including 3% non-contractual bonus
Excellent benefits packaging including 25 days leave, health care etc
Customer Service Coordinator – French speaking is the liaison between customers and internal departments. Being accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth.
Customer Service Coordinator Key Requirements
*Minimum of two years relevant customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred.
*Computer literate – MS office, PowerPoint, Excel, Outlook, Teams
*Fluent in French and English to use in a working environment
*Good level of education including Maths and English
*Works well under pressure
*Excellent attention to detail
*Able to work independently and as part of a team
Customer Service Coordinator - Responsibilities and Duties
*Support customers’ enquiries through multiple communication channels including phone, email, and chat.
*Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments.
*Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed)
*Enter and process orders including calculating transit time and freight.
*Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.)
*Maintain accurate customer database and information on profiles.
*Responsible for customer quotations for new business & follow-up on open quotes.
*Maintain price lists and send them to customers when requested.
*Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues.