Full job descriptionCustomer Service Coordinator
Based in Alton
Permanant
Full Time - Monday to Friday, 8:30 - 17:00
Salary: £24,784
REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Coordinator.
This is a great opportunity for an individual who has experience in customer service and administration.
As a Customer Service Coordinator your duties will include but are not limited to:
*Customer Interaction: Handle inbound calls professionally, resolve queries during the initial call or log and follow up as necessary. Manage queries and complaints.
*Vendor Liaison: Daily engagement with vendors regarding customer service queries or complaints.
*General Administration: Maintain and update all customer and vendor information within the customer database.
*Complaint Handling: Address complaints efficiently and cooperatively, using feedback to improve procedures and services.
*Customer Expectations: Understand and clearly explain the company’s products and services, directing customers to appropriate departments for non-service related queries.
*CRM Ticketing: Record actions on the CRM ticketing system with complete and detailed entries.
*Internal Communication: Coordinate and liaise with all necessary departments in a timely and professional manner.
If you believe that this is the right opportunity for you then please Apply Now online or contact Hannah in the Reed Basingstoke office.
To be considered for this position you must Apply Online. If successfully shortlisted, you will receive a call from one of our consultants. We are unable to respond to all applicants and if you do not hear from a consultant within 10 days then unfortunately on this occasion you have not been shortlisted, and we suggest you keep a look out for future roles advertised by REED Business Support Basingstoke.