Full job descriptionAn exciting opportunity has arisen for a Customer Service & Sales Advisor to join a well-established business within the plant, machinery, and outdoor equipment sector.
This is a varied role combining customer service, sales support, and order processing. You will be the first point of contact for both business and consumer customers, managing enquiries across face-to-face, phone, and email channels while delivering an excellent customer experience.
Salary: £30,000 + Bonus
Normanton
Hours: Monday – Friday, 8:00am – 5:00pm
Key Responsibilities:
*Handling customer enquiries in person, over the phone, and via email
*Preparing and sending customer quotations
*Proactively following up quotations to convert enquiries into sales
*Supporting customers visiting the showroom with product advice and recommendations
*Processing customer orders from quotation stage through to completion
*Building strong relationships with both B2B and B2C customers
*Providing product guidance on lawn mowers, forestry, and construction equipment
*Maintaining excellent customer service throughout the sales journey
Ideal Candidate:
*Previous experience in a customer service, sales, or sales support role
*Background within plant hire, machinery, construction equipment, agricultural, forestry, or outdoor power equipment is highly desirable
*Strong communication skills with confidence dealing with customers face-to-face and over the phone
*Experience producing quotations and managing order processes
*Commercially minded with the ability to upsell and follow through on opportunities
*Organised, proactive, and able to manage multiple customer enquiries effectively
*Product knowledge of lawn mowers and/or construction equipment would be advantageous