Full job descriptionRelationship Support officer
Harrow
Permanent
Salary circa £35,000




The Relationship Support Officer (RSO) is primarily responsible for assisting the Branch or Relationship Manager in effective
client portfolio management; strong communication skills and the confidence to manage frequent client contact is a key
requirement.


The Job holder will become familiar with a specific client portfolio, develop an understanding of client requirements, plus
knowledge of the Bank’s range of products (Corporate/Commercial/SME Banking) The RSO will provide support to the
Branch/RM in the following core processes, Credit proposal processing, relationship facilitation, analysis/documentation and
customer service and will liaise with Branch Operations Staff in execution of these duties.




Skills and Competencies


• Financial analysis
• Credit writing skills
• Working level general understanding of Legal documentation, property insurance documents and valuation reports
• Computer literate with working knowledge of word processing and database software as well as competent in internet
usage
• Strong verbal and written communication skills
• Preferably bilingual (English and Urdu / and or Punjabi)
• Willing team player
• Knowledge of banking operations and regulations


Attributes


• Collaboration (Teamwork)
• Resilience
• Detailed Oriented
• Professional conduct
• Productive
• Flexible
• Motivated