Full job descriptionAccount Manager / Customer Success Executive £32-35k (Up to £40k OTE)
This is an exciting opportunity to join a fast-growing, people-focused organisation with ambitious expansion plans across the UK. The company is committed to creating a positive and high-performing workplace culture where employees are supported to grow, develop, and succeed.
The successful candidate will play a key role in building and maintaining long-term strategic relationships with existing business customers while delivering an exceptional customer experience throughout the entire order journey.


Key Responsibilities
*Manage and develop strong relationships with assigned B2B customer accounts.
*Act as the main point of contact for customer enquiries, ensuring a professional and high-quality service experience.
*Respond promptly and professionally to incoming phone calls, emails, and live chats.
*Provide support with order processing, returns, product enquiries, and technical assistance.
*Work towards achieving and exceeding sales and growth targets.
*Identify and develop new business opportunities within existing and prospective accounts.
*Support pricing strategies and margin improvement initiatives.
*Promote and cross-sell additional products and services where appropriate.
*Collaborate with internal departments including communications, procurement, and operations teams to support customer success and business growth.
*Maintain accurate account records, forecasts, and customer activity updates.
Skills & Experience
*Previous experience within a B2B Account Management, Customer Success, or Client Relationship role.
*Strong relationship-building and stakeholder management skills.
*Excellent written and verbal communication abilities.
*Proven negotiation, persuasion, and problem-solving capabilities.
*Ability to manage multiple priorities and customer accounts effectively.
*Commercial awareness with the ability to interpret sales data and performance metrics.
*Experience working with budgets, forecasts, and account plans.
*Knowledge of contract management and service level agreements (SLAs) is desirable.
*Strong customer-focused mindset with a proactive and solutions-driven approach.
*Ability to collaborate effectively across multiple internal teams.
Personal Attributes
*Have a positive and growth-focused mindset.
*Be ambitious, motivated, and performance-driven.
*Take ownership and accountability for their work.
*Thrive in a fast-paced and evolving environment.
*Be a collaborative and supportive team player.
*Demonstrate initiative and strong problem-solving skills.
*Be open to continuous learning, progression, and new challenges.
Benefits
*Quarterly team social events
*Summer celebrations with family inclusion
*25 days annual leave plus bank holidays
*Employee Assistance Programme
*Health cash plan and private GP access
*Travel expense support
*Annual health checks
*Pension scheme
*Life insurance
*Performance-related bonus scheme
*Ongoing training and professional development
*Employee reward and recognition programme
*Birthday gifts and long-service awards