Full job descriptionThe Role
On behalf of our client, we are seeking a Claims Administrator / Receptionist to join a busy team. This role combines front-of-house reception duties with end-to-end claims processing and general office administration.
Reporting to the Claims Team Lead, you will support clients, insurers, and internal teams while helping to maintain a professional and efficient office environment.
Responsibilities will include
*Answer and direct incoming telephone calls professionally.
*Take accurate messages and ensure they are passed on correctly.
*Act as the first point of contact for visitors and callers.
*Process and manage claims accurately from start to finish.
*Enter and update claims on internal systems and spreadsheets.
*Produce and prepare claim documentation and payment packs.
*Scan, file, and email claim-related documents.
*Liaise with insurers, engineers, and clients.
*Produce invoices, including storage, recovery, repair, and VAT where applicable.
*Monitor and chase outstanding payments.
*Assist with cheque processing, allocation, and filing.
*Maintain stationery and office supplies.


The Person
The ideal candidate is highly organised, detail-oriented, and has excellent communication and telephone skills. You will be proactive, reliable, and comfortable working in a busy office environment.
*Strong attention to detail and accuracy.
*Excellent communication and telephone manner.
*Highly organised with good time management.
*Proficient in Microsoft Office and basic office systems.


The Salary
£25 - £28,000 per annum (depending on experience).


The Hours
Full-time, 37.5 hours per week, Monday to Friday, 8:30am – 5pm with a one-hour lunch break.


The Location
Hambrook, Bristol – office based. Access to your own transport is advantageous due to limited public transport links.


The Benefits
*Company pension.
*On-site parking
*22 days’ holiday plus bank holidays