Case Handler
other jobs Reed
Added before 5 Days
- England,South East,West Sussex,Horsham
- Full Time, Permanent
- £24,479 per annum, inc benefits
Job Description:
Full job descriptionCase Handler Assistant
*Annual Salary: £24,479
*Location: Horsham, UK
*Job Type: Full-time, Permanent
We are recruiting for a Case Handler Assistant to support a busy team in managing client case files, ensuring accuracy, efficiency, and excellent customer service in line with company standards.
Day-to-day of the role:
*Support the end-to-end management of case files, ensuring accuracy, completeness, and timely progression.
*Serve as a key point of contact for client queries, providing updates and resolving issues where possible.
*Maintain strong working relationships with clients, partners, and internal teams.
*Ensure all case documentation is correctly recorded, updated, and stored in accordance with company procedures.
*Monitor case progress and escalate issues as necessary to senior case handlers or managers.
*Collaborate with the wider team to manage workloads effectively and meet deadlines.
*Contribute to the achievement of team KPIs and SLAs.
*Identify and suggest improvements to processes to enhance customer experience.
*Ensure compliance with all regulatory, quality, and security standards.
*Provide accurate administrative support including data entry, reporting, and correspondence handling.
*Assist in maintaining customer satisfaction throughout the case lifecycle.
*Participate in team meetings and operational discussions to drive improvements.
Required Skills & Qualifications:
*GCSE level (or equivalent) in Maths and English.
*Minimum of 1 year experience in an administrative, customer service, case handling, or support role.
*Strong IT skills, particularly in Microsoft Office / Windows applications.
*Excellent written and verbal communication skills.
*Strong attention to detail and accuracy.
*Ability to manage workload and meet deadlines.
*Experience with CRM systems or aptitude to learn.
*Good organisational skills.
*Desirable: Experience in finance, legal, insurance, or regulated environments; understanding of case management systems; basic knowledge of compliance or regulated services.
Benefits:
*Competitive salary and job stability.
*Opportunities for professional development and training.
*Supportive team environment.
*Comprehensive benefits package.
Apply now to miss out on disappointment.
*Annual Salary: £24,479
*Location: Horsham, UK
*Job Type: Full-time, Permanent
We are recruiting for a Case Handler Assistant to support a busy team in managing client case files, ensuring accuracy, efficiency, and excellent customer service in line with company standards.
Day-to-day of the role:
*Support the end-to-end management of case files, ensuring accuracy, completeness, and timely progression.
*Serve as a key point of contact for client queries, providing updates and resolving issues where possible.
*Maintain strong working relationships with clients, partners, and internal teams.
*Ensure all case documentation is correctly recorded, updated, and stored in accordance with company procedures.
*Monitor case progress and escalate issues as necessary to senior case handlers or managers.
*Collaborate with the wider team to manage workloads effectively and meet deadlines.
*Contribute to the achievement of team KPIs and SLAs.
*Identify and suggest improvements to processes to enhance customer experience.
*Ensure compliance with all regulatory, quality, and security standards.
*Provide accurate administrative support including data entry, reporting, and correspondence handling.
*Assist in maintaining customer satisfaction throughout the case lifecycle.
*Participate in team meetings and operational discussions to drive improvements.
Required Skills & Qualifications:
*GCSE level (or equivalent) in Maths and English.
*Minimum of 1 year experience in an administrative, customer service, case handling, or support role.
*Strong IT skills, particularly in Microsoft Office / Windows applications.
*Excellent written and verbal communication skills.
*Strong attention to detail and accuracy.
*Ability to manage workload and meet deadlines.
*Experience with CRM systems or aptitude to learn.
*Good organisational skills.
*Desirable: Experience in finance, legal, insurance, or regulated environments; understanding of case management systems; basic knowledge of compliance or regulated services.
Benefits:
*Competitive salary and job stability.
*Opportunities for professional development and training.
*Supportive team environment.
*Comprehensive benefits package.
Apply now to miss out on disappointment.
Job number 3766139
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