Hire Controller
other jobs M People
Added before 4 Days
- England,Yorkshire and The Humber,West Yorkshire
- Full Time, Permanent
- £28,090 - £29,000 per annum
Job Description:
Full job descriptionHire Administrator
Normanton
Monday to Friday 8.30am - 5.30pm
£28K plus bonus and excellent benefits
Our client is actively recruiting for a Hire Administrator, In this important role within the Company , you will provide high level administration support and co-ordination to the Hire Desk team. You will strive to ensure that all administrative tasks are completed in a timely and efficient manner. With a keen eye for detail, you will understand the need to provide a seamless service to our customers in all areas of the Company’s business activity.
Responsibilities
* Act as initial point of contact for department emails, monitoring, co-ordinating and administering the central admin email account
* Support colleagues to ensure customer issues are kept to a minimum, and where they do occur, that they are resolved quickly and with a positive outcome
* Carry out administrative tasks triggered by customer enquiries, working with care and efficiency
* Respond to all phone calls and e-mails effectively and professionally
* Ensure all customer contact is recorded on the customer’s record, and follow-up actions are completed in a timely manner
* Communicate confidently and effectively during dealings with customers
* Conduct quality checks in line with departmental procedures
* Carry out the administration duties associated with machine off-hires
* Effectively co-ordinate machine breakdown support
* Report any opportunities and threats to the Head of Hire, escalating concerns and suggestions for improvement
* Proactively seek new ways of ensuring the highest levels of customer service
Teamwork:
* Work closely with the Sales team, Cross Hire team and other members of the Hire Desk team to ensure an efficient and professional service
* Demonstrate the Company Values in everything you do
Skills Required
* Previous experience within a Customer Administration role
* Used to working within a fast paced environment
* Provide accurate Admin support to the team
If you would like any further details please forward your CV for consideration. Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response withing 5 days please presume you have been unsuccessful on this occasion
Normanton
Monday to Friday 8.30am - 5.30pm
£28K plus bonus and excellent benefits
Our client is actively recruiting for a Hire Administrator, In this important role within the Company , you will provide high level administration support and co-ordination to the Hire Desk team. You will strive to ensure that all administrative tasks are completed in a timely and efficient manner. With a keen eye for detail, you will understand the need to provide a seamless service to our customers in all areas of the Company’s business activity.
Responsibilities
* Act as initial point of contact for department emails, monitoring, co-ordinating and administering the central admin email account
* Support colleagues to ensure customer issues are kept to a minimum, and where they do occur, that they are resolved quickly and with a positive outcome
* Carry out administrative tasks triggered by customer enquiries, working with care and efficiency
* Respond to all phone calls and e-mails effectively and professionally
* Ensure all customer contact is recorded on the customer’s record, and follow-up actions are completed in a timely manner
* Communicate confidently and effectively during dealings with customers
* Conduct quality checks in line with departmental procedures
* Carry out the administration duties associated with machine off-hires
* Effectively co-ordinate machine breakdown support
* Report any opportunities and threats to the Head of Hire, escalating concerns and suggestions for improvement
* Proactively seek new ways of ensuring the highest levels of customer service
Teamwork:
* Work closely with the Sales team, Cross Hire team and other members of the Hire Desk team to ensure an efficient and professional service
* Demonstrate the Company Values in everything you do
Skills Required
* Previous experience within a Customer Administration role
* Used to working within a fast paced environment
* Provide accurate Admin support to the team
If you would like any further details please forward your CV for consideration. Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response withing 5 days please presume you have been unsuccessful on this occasion
Job number 3766153
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Company Details:
M People
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