Customer Contact Advisor – Social Housing
other jobs Reed
Added before 4 Days
- England,West Midlands,Birmingham
- Full Time, Temporary
- £13.51 - £14.88 per hour, inc benefits
Job Description:
Full job descriptionCustomer Contact Advisor – Social Housing
Solihull (B37)
£13.51 – £14.88 per hour (PAYE) | £17.10 – £18.87 per hour (Umbrella)
Full-time | On-site | 37 hours per week
4-month temporary contract with potential extension
The Opportunity
We are currently recruiting for a Customer Contact Advisor to support a busy social housing project based in Solihull. This is a fantastic opportunity to join a fast-paced environment where you’ll play a key role in improving customer data and delivering an excellent service to residents.
The Role
You will be responsible for making high-volume outbound calls to tenants, gathering and verifying key information to support service delivery and ensure accurate, up-to-date records.
Key Responsibilities
*Making a high volume of outbound calls to customers to collect and verify information on vulnerabilities, additional needs, and household details
*Conducting sensitive and supportive conversations with customers
*Accurately recording and updating information across internal systems
*Supporting improvements in data quality and service delivery
*Delivering excellent customer service across calls, emails, voicemails, and texts
*Achieving First Contact Resolution wherever possible
*Managing a busy and fluctuating workload of housing-related enquiries
*Working collaboratively to improve team and individual performance
*Identifying opportunities to improve processes and service delivery
*Completing outbound activities in line with team targets
*Following company policies and health & safety procedures
What We’re Looking For
*Proven experience in customer service or contact centre environments
*Ability to work in a high-volume, target-driven setting
*Confidence handling sensitive or vulnerable customer conversations
*Strong data entry and IT skills with high accuracy
* Essential: Social Housing experience
Requirements
*Ability to provide full compliance documentation
*Recent employer references will be required
Apply Now
If you’re interested in this opportunity, please apply now!
We look forward to hearing from you!
Solihull (B37)
£13.51 – £14.88 per hour (PAYE) | £17.10 – £18.87 per hour (Umbrella)
Full-time | On-site | 37 hours per week
4-month temporary contract with potential extension
The Opportunity
We are currently recruiting for a Customer Contact Advisor to support a busy social housing project based in Solihull. This is a fantastic opportunity to join a fast-paced environment where you’ll play a key role in improving customer data and delivering an excellent service to residents.
The Role
You will be responsible for making high-volume outbound calls to tenants, gathering and verifying key information to support service delivery and ensure accurate, up-to-date records.
Key Responsibilities
*Making a high volume of outbound calls to customers to collect and verify information on vulnerabilities, additional needs, and household details
*Conducting sensitive and supportive conversations with customers
*Accurately recording and updating information across internal systems
*Supporting improvements in data quality and service delivery
*Delivering excellent customer service across calls, emails, voicemails, and texts
*Achieving First Contact Resolution wherever possible
*Managing a busy and fluctuating workload of housing-related enquiries
*Working collaboratively to improve team and individual performance
*Identifying opportunities to improve processes and service delivery
*Completing outbound activities in line with team targets
*Following company policies and health & safety procedures
What We’re Looking For
*Proven experience in customer service or contact centre environments
*Ability to work in a high-volume, target-driven setting
*Confidence handling sensitive or vulnerable customer conversations
*Strong data entry and IT skills with high accuracy
* Essential: Social Housing experience
Requirements
*Ability to provide full compliance documentation
*Recent employer references will be required
Apply Now
If you’re interested in this opportunity, please apply now!
We look forward to hearing from you!
Job number 3766389
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