Service Desk Engineer (Level 1)
other jobs Proactive Appointments
Added before 1 Days
- England,South East,Surrey,Guildford
- Full Time, Permanent
- £30,000 - £35,000 per annum
Job Description:
Full job descriptionLevel 1 Service Desk EngineerSalary: £30,000 - £35,000
Home-based (UK) | Commutable to Godalming (GU7) & Heathrow
Office attendance: 1 week per month (Surrey)
Full-time | 37.5 hours per week | Rotating shifts (Mon-Fri)
About the RoleA growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues.
You’ll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments.
The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment.
Key Responsibilities*Provide remote IT support via phone, email, and remote tools
*Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues
*Log, manage, and resolve tickets with accurate documentation
*Escalate complex issues to 2nd/3rd line support teams
*Support Microsoft 365, Entra ID, and Intune administration
*Assist with onsite support visits and project work when required
*Maintain and update knowledge base documentation
*Ensure SLA targets and service quality standards are met
*Identify and escalate potential security incidents
Technical Environment*Windows Desktop & Windows Server
*Microsoft 365
*Microsoft Entra ID
*Microsoft Intune
*ITSM tools (e.g. ServiceNow)
*Basic TCP/IP networking
*ITIL processes (Incident, Problem, Change, Request Fulfilment)
*Hardware support (desktops, laptops, mobile devices, printers)
Working Pattern*Remote-first (UK-based)
*Must be commutable to Godalming, Surrey (GU7)
*Must also be commutable to Heathrow customer site
*Office attendance: 1 week per month (Surrey)
*Occasional onsite visits required
*Shift rotation:
*Early: 07:00 - 15:30
*Mid: 09:00 - 17:30
*Late: 10:30 - 19:00
About You*Minimum 3 years’ experience in IT Service Desk / IT Support role
*Strong Microsoft 365 support experience
*Experience with device troubleshooting and endpoint support
*Confident working within SLA-driven ticketing environments
*Strong communication and customer service skills
*Logical, structured troubleshooting approach
*Comfortable working independently in a remote environment
*Motivated to build a long-term IT career
Desirable Certifications*AZ-900 / MS-900 / SC-900
*MD-102
*AZ-104
*ITIL Foundation
Home-based (UK) | Commutable to Godalming (GU7) & Heathrow
Office attendance: 1 week per month (Surrey)
Full-time | 37.5 hours per week | Rotating shifts (Mon-Fri)
About the RoleA growing IT managed services provider is seeking a Level 1 Service Desk Engineer to join its support team. This is a remote-first role working within a structured L0/L1/L2 support environment, acting as the first point of contact for end-user IT issues.
You’ll handle a wide range of technical queries, from everyday user support to more detailed troubleshooting, while gaining exposure to enterprise-level Microsoft technologies and cloud environments.
The role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career in IT support within a fast-paced MSP environment.
Key Responsibilities*Provide remote IT support via phone, email, and remote tools
*Troubleshoot Windows, Microsoft 365, devices, printers, and basic networking issues
*Log, manage, and resolve tickets with accurate documentation
*Escalate complex issues to 2nd/3rd line support teams
*Support Microsoft 365, Entra ID, and Intune administration
*Assist with onsite support visits and project work when required
*Maintain and update knowledge base documentation
*Ensure SLA targets and service quality standards are met
*Identify and escalate potential security incidents
Technical Environment*Windows Desktop & Windows Server
*Microsoft 365
*Microsoft Entra ID
*Microsoft Intune
*ITSM tools (e.g. ServiceNow)
*Basic TCP/IP networking
*ITIL processes (Incident, Problem, Change, Request Fulfilment)
*Hardware support (desktops, laptops, mobile devices, printers)
Working Pattern*Remote-first (UK-based)
*Must be commutable to Godalming, Surrey (GU7)
*Must also be commutable to Heathrow customer site
*Office attendance: 1 week per month (Surrey)
*Occasional onsite visits required
*Shift rotation:
*Early: 07:00 - 15:30
*Mid: 09:00 - 17:30
*Late: 10:30 - 19:00
About You*Minimum 3 years’ experience in IT Service Desk / IT Support role
*Strong Microsoft 365 support experience
*Experience with device troubleshooting and endpoint support
*Confident working within SLA-driven ticketing environments
*Strong communication and customer service skills
*Logical, structured troubleshooting approach
*Comfortable working independently in a remote environment
*Motivated to build a long-term IT career
Desirable Certifications*AZ-900 / MS-900 / SC-900
*MD-102
*AZ-104
*ITIL Foundation
Job number 3766875
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Company Details:
Proactive Appointments
Company size: 20–49 employees
Industry: Recruitment Consultancy
With 30 years of experience, Proactive.IT Appointments are at the forefront of the IT recruitment sector. Established in 1991, we have become the pref...