Full job descriptionCustomer Service Coordinator – Cross Trades
Full time, permanent
We’re looking for a Customer Service Coordinator to join our Cross Trades department. This is a great opportunity to be part of a specialist team managing cargo that moves globally without touching the UK, while supporting UK-based customers.
You’ll play a key role in delivering excellent customer service, ensuring a smooth shipping experience, and contributing to the continued success of MSC.
How you will help us and what you can expect
*Act as a main point of contact for Cross Trades customers
*Communicate effectively with global MSC agencies and customers
*Prepare and issue shipping manifests accurately and in line with operational requirements
*Analyse and process shipping documentation with high accuracy
*Resolve customer queries and issues quickly and professionally
*Work within a fast-paced, dynamic environment
*Play an active part in shaping a high-quality customer experience
*Work collaboratively with internal departments
*Create, amend, and issue invoices
*Contribute to team improvements and knowledge sharing
*Support training within the team
*Work to agreed KPIs and deadlines, following company procedures
Skills and experience you’ll bring to us
*Previous office-based experience
*Strong communication skills (written and verbal)
*Excellent attention to detail and accuracy
*Ability to work under pressure while maintaining service levels
*Strong problem-solving skills with an analytical approach
*Effective time management and prioritisation skills
*Confidence working independently and as part of a team
*Good numeracy and IT skills (Microsoft Office)
*A flexible, positive ’can-do’ attitude
*A natural ability to investigate issues and identify root causes
What we offer
*Competitive salary
*Private Health Care for everyone from day 1 (non contractual)
*Generous pension scheme
*Life Assurance – 4x salary
*22 days + a day to take on Christmas Eve or New Year’s Eve
*Free parking
*On-site artisan restaurant
*Discounted gym membership
*Cycle to work scheme
*Flu vaccines and eye care vouchers
*Buy or sell holiday scheme
*Christmas club saving
*MSC Cruises friends and family discount
*Full induction day and training provided
*Learning and development opportunities
*Dress for the day policy/modern office environment