Full job descriptionProperty Administrator & Customer Service Coordinator
Leeds (Hybrid Working)

Circa £27,000 - £28,000
We are currently recruiting on behalf of a rapidly growing property business that is launching a new office in Leeds due to continued expansion. This is a fantastic opportunity to join a dynamic and fast-paced organisation at an exciting stage of its growth journey.
Our client is looking for a highly organised and customer-focused Property Administrator & Customer Service Coordinator to play a key role in supporting the end-to-end property process.
The Opportunity
This is a varied and hands-on position where you will act as a central point of contact between customers, solicitors, internal teams and third-party suppliers. You will help ensure that property transactions progress smoothly, deadlines are met, and customers receive excellent service throughout.
The role offers a great blend of administration, coordination and customer interaction—ideal for someone who enjoys managing multiple tasks and keeping processes on track.
Key Responsibilities
*Supporting customers from initial agreement through to completion, providing guidance and regular updates
*Coordinating with solicitors to progress cases and ensuring all documentation is complete
*Chasing outstanding paperwork and maintaining accurate case records
*Managing AML and identity checks in line with processes
*Booking and coordinating property photography, floorplans and related marketing materials
*Arranging keyboxes, access and completion-day requirements
*Liaising with third-party suppliers including agents, couriers and contractors
*Acting as the first point of contact for customer queries, escalating where necessary
*Keeping CRM systems and trackers up to date
What We’re Looking For
*Strong administration and organisational skills
*Excellent communication skills, both written and verbal
*Previous experience in administration, customer service, property, conveyancing support, or a similar coordination role
*High attention to detail and ability to manage multiple cases simultaneously
*Confident dealing with customers and external stakeholders
*Proactive approach with the ability to take ownership of tasks
*Good IT skills, including CRM systems and spreadsheets
Property or conveyancing experience would be beneficial, but not essential—attitude, organisation and customer focus are key.
Why Apply?
*Join a growing business at an exciting stage of expansion
*Be part of a newly established Leeds office
*Varied and fast-paced role with real responsibility
*Opportunity to develop within the property sector
*Supportive and collaborative team environment
If you’re someone who thrives on organisation, enjoys keeping things moving behind the scenes, and takes pride in delivering excellent customer service, I would love to hear from you.
For further details please contact Alexandra Elliott on Tel or email